Front Office Supervisor

Country Inn & Suites by Radisson, San Diego North

5975 Lusk Blvd.

San Diego, CA 92121

The Country Inn & Suites by Radisson is seeking an experienced Front Desk Supervisor to join our hotel team.

Front Desk Supervisors are an essential part of our Front Office. In addition to processing daily Guest Service Representative tasks, Front Desk Supervisors also assist the Front Office Manager by implementing and supporting systems and procedures that maximize the consistency, speed, and passion of the front desk team.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Assists in the development and implementation of business strategies for the hotel which are aligned with Country Inn & Suites’ overall mission, vision values and strategies 

• Develops and implements strategies for front office that support achievement of the hotel’s goals 
• Monitors status regularly and adjusts strategies as appropriate 

Manages the operation of the front office and related areas 

• Creates the first impression by supervising front office areas and general guest experience
• Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals 
• Monitors achievement of budget and takes corrective steps as appropriate 
• Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel 
• Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly 
• Ensures front desk handles billing and cash in accordance with hotel’s standards 
• Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments 
• Ensures front office is in compliance with all hotel policy and procedures 

Develops and implements strategies and practices which support employee engagement 

• Recruits and selects qualified candidates 
• Provides employees with the orientation and training needed to understand expectations and perform job responsibilities 
• Communicates performance expectations and provides employees with on-going feedback 
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential 

Aligns with our “Yes I Can” service standards to build and reinforce skills that create a lasting service culture that provides lasting memorable moments  

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service 
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems 
• Provides genuine hospitality and teamwork on an ongoing basis 
• Assumes the responsibility to notice when the guest is not satisfied and works to resolve 
• Performs other duties required to provide the service brand behavior and genuine hospitality 

REQUIREMENTS: 

• Minimum one to three years front office experience 
• Minimum one year hotel experience
• Strong knowledge of Opera PMS preferred
• Valid California driver's license and clean driving record to operate hotel Van/Shuttle
• High school diploma required, bachelor’s degree preferred 
• Strong computer systems skills including; reservations and reporting systems 
• Strong financial acumen 
• Excellent communication skills, ability to influence situations 
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork 
• Strong Microsoft Office suite and reporting system skills 
• Ability to work a flexible schedule 

PHYSICAL DEMANDS  

• Ability to stand for extended periods of time 
• Ability to occasionally lift, carry, push or pull up to 50 pounds with assistance 
• Good manual dexterity for the use of common office equipment 

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.