Loews Coral Gables Hotel offers careers at a AAA Four-Diamond property in the heart of The Plaza Coral Gables. Team members support 242 guestrooms, four dining outlets, a spa, fitness center, rooftop pool, and 30,000 square feet of indoor/outdoor event space near Miracle Mile.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Pet Insurance
- Team Member Hotel Rates, other discounts, perks and more
- Subsidized Parking Rates
- Complimentary meals in Team Member Café while working
- Benefits are subject to eligibility and may vary by position
What We’re Looking For:
A passionate and driven Front Office Supervisor who will lead our guest services team with confidence and care. In this role, you’ll be the heartbeat of the front desk—ensuring every interaction reflects Loews Hotels’ commitment to exceptional hospitality. You’ll champion service excellence, inspire your team, and create experiences that leave lasting impressions.
Who You Are:
Natural Leader: You motivate and empower others, fostering a culture of collaboration and positivity
Guest Experience Champion: You anticipate needs and go above and beyond to deliver unforgettable stays
Clear Communicator: You engage guests and team members with professionalism and warmth
Proactive Problem Solver: You thrive under pressure, making smart decisions quickly and effectively
Organized Multitasker: You manage priorities seamlessly in a fast-paced environment
Veterans and military spouses are encouraged to apply
What You’ll Do:
Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery
Lead, mentor, and develop team members to achieve high performance and uphold Loews service standards
Monitor guest feedback, resolve concerns promptly, and implement strategies to enhance satisfaction and loyalty
Coordinate room assignments and collaborate with housekeeping to meet guest preferences
Design and deliver training programs that elevate team skills and operational excellence
Serve as the primary point of contact for internal and external inquiries
Conduct audits, maintain accurate financial records, and analyze performance metrics
Prepare operational and guest experience reports for management review
Partner on initiatives to promote hotel services and improve efficiency
Handle emergencies with professionalism, ensuring guest and team safety
Regular attendance in conformance with standards
May be required to work varying schedules to reflect business needs
Required to attend all mandatory training sessions and meetings
Perform other duties as assigned
Your Qualifications Include:
Minimum of two years guest service experience in hotel hospitality preferred
Minimum one-year guest service leadership role preferred
Experience with previous Property Management System, preferred Opera System
Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred
Ability to stand for long periods of time required
Who You’ll Supervise:
Front Desk Team
Guest Services Team
Skills Required
- Minimum two years of guest service experience in hotel hospitality
- Minimum one year of experience in a guest service leadership role
- Experience with a Property Management System, preferably Opera
- Knowledge of budgeting, forecasting, and financial analysis in a hotel setting
- Ability to stand for long periods of time
- Ability to work varying schedules based on business needs
- Regular attendance in accordance with company standards
- Attendance at mandatory training sessions and meetings
Loews Hotels & Co Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Loews Hotels & Co and has not been reviewed or approved by Loews Hotels & Co.
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Parental & Family Support — Paid parental leave, adoption assistance, Bright Horizons back-up care, and fertility coverage through WINFertility (lifetime maximum of $25,000) are explicitly offered. These benefits expand support for family-building and caregiving beyond standard hospitality offerings.
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Healthcare Strength — Multiple medical, dental, and vision plan options are paired with mental health resources through an EAP and 24/7 coaching via Headspace Care. This breadth indicates robust core health coverage with accessible wellbeing support.
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Retirement Support — A 401(k) program through T. Rowe Price includes a company match up to 4% with immediate 100% vesting. This structure enhances retirement savings value from the start of employment.
Loews Hotels & Co Insights
What We Do
Loews Hotels & Co is an American luxury hospitality company that owns and operates hotels and resorts across the United States and Canada.
