As Front Office Supervisor, you will facilitate and supervise the daily front office operations for the clinic. This position will focus on the clinic’s front office engagement, environment, and staff performance. Employee will share the mission and values of PT Solutions.
SUCCESS LOOKS LIKE
- Ability to perform at or above budgeted metrics for visits and evaluations
- Works closely with Clinic Manager 1, Clinic Manager 2 and Senior Clinic Manager
- Partners with the Front Office Manager to open requisitions, interview and hire PSCs to staff clinic
- This position is front facing, contributing to clinic volume
- Provide coaching that focuses on clinic front office performance to Referral Management, POC adherence and Customer Service expectations.
- Monitor referral data and KPI’s
- Manage clinic front office labor, schedules and PTO requests
- Participate in Monthly 1:1 with Front Office Manager
- Effectively communicate and collaborate with insurance verification team, authorization team and reimbursement/billing team
- Perform other duties or special projects as assigned.
- Must be able travel between multiple clinics in area.
BENEFITS
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- Competitive compensation with ability to earn performance-based incentives
- Foster a positive work environment by living clinically through PT Solutions core values
- Professional development and career progression
- Fitness incentive, insurance benefits, employee assistance program, 401k and profit sharing, and PTO package to include employee illness bank (EIB) accrual
- Pay Rate: $19-21/hr
EXPERIENCE & SKILLS
- PT Solutions requires at minimum, a High School or GED diploma. Submission of diploma for the highest level of education obtained will be required.
- Keyboarding skills, with the ability to type 45 words per minute preferred.
- Strong interpersonal, oral (including telephone skills) and written communication skills.
- Good organization skills and an ability to prioritize to meet deadlines.
- Proficiency in Microsoft Word, Excel, Window-based applications.
- Excellent communication and relationship-building skills.
- Complete understanding of medical reimbursement and technology.
- Knowledge of basic bookkeeping and accounts receivable principles including basic.
- Working knowledge of all standard office equipment.
- Must have demonstrated skill in prioritizing daily responsibilities and crises to handle a heavy workload.
- Must be able to work successfully in a fast-paced environment.
- Strong customer service skills.
- Basic knowledge of federal and state employment laws and regulations.
A Top Workplace
At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.
PT Solutions has been named a 2026 USA Today Top Workplace for the fifth consecutive year, based entirely on employee feedback. We’ve also earned five Culture Excellence Awards for Innovation, Professional Development, Work-Life Flexibility, Appreciation, and Purpose & Values. This recognition reflects a culture built around supporting our people. It’s not just what we do, but how we make people feel. Through human connection, intentional care, and being all in for one another, we create experiences that make a difference. Because together, we do great better.
Let’s go further together and transform care. Join the #PTSLife today! To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.
We are an equal opportunity employer and welcome all qualified candidates to apply!
Skills Required
- High school diploma or GED; submission of highest education credential required
- Keyboarding skills and ability to type 45 words per minute
- Strong interpersonal, oral, telephone, and written communication skills
- Good organizational skills and ability to prioritize deadlines
- Proficiency in Microsoft Word, Excel, and Windows-based applications
- Excellent communication and relationship-building skills
- Understanding of medical reimbursement and technology
- Knowledge of basic bookkeeping and accounts receivable principles
- Working knowledge of standard office equipment
- Ability to prioritize daily responsibilities and handle crises in a heavy workload
- Ability to work successfully in a fast-paced environment
- Strong customer service skills
- Basic knowledge of federal and state employment laws and regulations
- Ability to travel between multiple clinics in the area
What We Do
PT Solutions Physical Therapy is a clinician-founded, privately held rehabilitation practice based in Atlanta, Georgia. Founded in 2003, it provides physical and occupational therapy, speech-language pathology, athletic training, and sports medicine across outpatient, inpatient rehabilitation, and acute-care settings. The organization operates more than 550 points of service across 25 states and emphasizes evidence-based, personalized care, professional development, and expanded access to recovery services.
