The Front Office Supervisor will support the smooth running and objectives of the Front Office department at The g Hotel & Spa, as well as supervising day to day operations. All members of the department work together to create outstanding and memorable moments for guests, in line with both company and 5-star guest service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your The g Hotel & Spa and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As Front Office Supervisor you’ll be the backbone of the team as you’ll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be supervising the Front Office operations and inspiring a vibrant team to exceed guests’ expectations.
If you’re our ideal Front Office Supervisor, you will:
• Be a people's person and make each day fun and engaging for the team!
• Embody and promote our 5-star guest service standards!
• Interact with, support and occasionally deputise for our Guest Experience Managers
• Work well in a fast-paced environment
• Coach and train new team members
• Bring solutions to the table and think on your feet
• Be dependable, and a reassuring influence for both guests and the team
• Have top-notch organisational skills
Special rates on Leonardo Hotel rooms across the UK & Europe
Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
Talent referral scheme
Thank You Week: from ice cream trucks to yoga classes and lots in between!
Wellbeing Calendar
Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Front Office Supervisor?We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Skills Required
- Experience working effectively in a fast-paced environment
- Ability to coach and train new team members
- Strong organizational skills
- Ability to provide five-star guest service
- Ability to think on your feet and provide solutions
- Dependability and ability to support guests and team members
- Ability to supervise front office operations
- Ability to occasionally deputize for Guest Experience Managers
What We Do
Leonardo Hotels is a rapidly growing hotel chain and the European division of the Fattal Hotel Group. It provides lodging services across more than 294 hotels in Europe, the UK, and Israel, catering to both business and leisure travelers. The company offers a portfolio of 3* to 4* Superior accommodations in diverse locations, ranging from city centers to beachfront resorts.
