The Role
Oversee front desk operations to ensure smooth guest check-ins/outs, accurate billing, high guest satisfaction, staff scheduling and training, coordinate with housekeeping/engineering, handle special/group requests, resolve issues and act as Front Office Manager when needed.
Summary Generated by Built In
Summary:
The Front Office Supervisor ensures a hospitable, professional atmosphere by overseeing smooth guest check-in/out processes, accurate billing, and high levels of guest satisfaction. This role also supports the Front Office Manager and serves as a point of contact for guest services and staff coordination. QualificationsKey Responsibilities:
- Deliver excellent guest service with professionalism and effective communication.
- Uphold all service standards, policies, and appearance/grooming expectations.
- Supervise front desk operations including check-ins/outs, billing, guest requests, and issue resolution.
- Schedule front desk staff and ensure adequate coverage; capable of performing all front desk roles.
- Coordinate with Housekeeping and Engineering to address guest room and maintenance needs.
- Investigate and resolve room discrepancies.
- Maintain full knowledge of reservation and property management systems.
- Support training and onboarding of new front office team members.
- Handle special requests, group reservations, and serve as acting Front Office Manager when needed.
- Monitor and maintain front office systems and equipment.
- Ensure team member compliance with policies.
- Provide local area information to guests using available resources.
Skills Required
- Deliver excellent guest service with professional communication
- Uphold service standards, policies, appearance and grooming expectations
- Supervise front desk operations including check-ins/outs, billing, and issue resolution
- Schedule front desk staff and ensure adequate coverage; perform all front desk roles as needed
- Coordinate with Housekeeping and Engineering on room and maintenance needs
- Investigate and resolve room discrepancies
- Maintain full knowledge of reservation and property management systems
- Support training and onboarding of new front office team members
- Handle special requests and group reservations; act as Front Office Manager when required
- Monitor and maintain front office systems and equipment; ensure team compliance with policies
- Provide local area information to guests using available resources
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The Company
What We Do
Legacy Ventures is a best-in-class hospitality investment, development, and management company. As planners, developers, hoteliers, and restaurateurs, they utilize a multi-disciplined approach to create timeless places, including hotels, restaurants, and new developments. The firm is dedicated to delivering exceptional customer experiences and maximizing investment value for owners, partners, and stakeholders through a highly engaged and passionate professional team.
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