"Ella” means ‘come’ in Greek. A heartfelt invitation to explore, connect, and feel inspired. At Ella Resorts, we open our doors to a world where every moment becomes a cherished memory. We reimagine the art of resort living for the modern lifestyle traveler. Those who seek not just a destination, but a meaningful journey. Our curated collection of beachfront retreats, set across some of the Mediterranean’s most iconic shores, invites you to embrace adventure, unwind in style, and discover the true essence of summer living. In order to support our rapid growth we are seeking to hire Front Office Supervisor.
Our new staff will implement our Service Excellence Culture at our fully renovated resort in Crete, Rocrita Lifestyle Beach Resort, which is located in the charming area of Mochlos, Crete. Our hotel is a haven for travelers seeking a refined and inspirational stay with their loved ones, and will be opening its doors for the season 2026. This is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high!
Position Summary
The Front Office Supervisor offers guest administrative support across the resort. He/she welcomes guests, greets people who visit the resort. Coordinates front-desk activities, including correspondence distribution, redirection phone calls, and represents the resort to guests throughout all stages of their stay.
Scope
- Supervises and supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
- Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
- Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
- Supervises the Front Office team and trains them when needed
- Delivers on departmental plans and objectives, to meet hotel targets
- Builds and maintains effective working relationships whilst promoting the company’s culture and values
Requirements
- Three or more years’ working experience in a similar role in the luxury hospitality sector (5* Hotels)
- Degree / Diploma in Hospitality/Tourism
- Excellent knowledge of English and Greek language
- Good knowledge of French
- Knowledge of German, Russian, or Italian language will be considered as a plus
Position attributes
- Flexibility to respond to a range of different work situations
- Passion for delivering exceptional levels of guest service
- Negotiation and excellent Communication skills
- Pleasant personality, client oriented
Benefits
- Competitive remuneration package
- Career advancement in a fast-growing organization
- Continuous learning & development within a transparent & inclusive working environment
- Collaborative working environment
- Accommodation & meals
Ella Resorts are dedicated to providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.
Join us today to build our future together.
All applications will be acknowledged and treated as strictly confidential.
Skills Required
- Three or more years' experience in a similar role in luxury hospitality (5* hotels)
- Degree or diploma in Hospitality or Tourism
- Excellent knowledge of English and Greek
- Good knowledge of French
- Knowledge of German, Russian, or Italian
- Ability to supervise and train front office team
- Strong communication and negotiation skills
- Flexibility to respond to different work situations
- Passion for delivering exceptional guest service and client-oriented personality
