The Role
Supervise and staff the front office team, perform front desk duties as needed, operate the MICROS system, reconcile AM/PM reports, coordinate guest requests with housekeeping and engineering, and ensure professional guest check-in/check-out and service. Maintain schedules, train agents, and handle high-demand or upset guests calmly.
Summary Generated by Built In
Job Summary & ResponsibilitiesPreferred Qualifications
What you will be doing
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
- Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
- Accurately check AM and PM discrepancy reports.
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
What we are looking for
- Ability to calmly work with high demand and/or upset guests
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
- Physical Requirements (In-Office Role)
- Ability to work in a standard office environment.
- Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
- Occasional standing and walking throughout the workday.
- Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
- Ability to communicate effectively verbally and in writing.
- Occasionally required to stand, walk, bend, reach, or carry items.
- Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
- Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
- Ability to hear and participate in conversations and meetings, use phone and/or headset
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Skills Required
- Interview, hire, supervise, train, and schedule front office staff (front desk agents, supervisors, bell staff, concierge, PBX)
- Ability to perform all Front Office duties when needed
- Operate MICROS system accurately, including all daily and infrequent transactions
- Accurately review and manage AM and PM discrepancy reports
- Communicate and coordinate with Housekeeping and Engineering on room status and maintenance requests
- Greet guests and professionally handle check-in/check-out, questions, and guest needs
- Ability to calmly work with high-demand or upset guests
- High work ethic and self-initiative
- Willingness/availability to work varied schedules including nights, weekends, and holidays
- Physical requirements: sit 6-8 hours, occasional standing/walking/bending, frequent typing/fine motor tasks, lift/move 10-25 pounds, visual and hearing ability; reasonable accommodations available
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The Company
What We Do
Remington Hospitality is a dynamic, independent hotel management company with over 40 years of experience. It manages over 120 hotels, spanning 26 brands and 19 independent or boutique properties. Specializing in project, property, and condominium hotel management, the company focuses on maximizing operating performance and delivering exceptional results for owners, investors, and guests through a performance-driven culture and a commitment to professional service.
