Better begins here
Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The Role
Crown is the ultimate destination for luxury, with our three established hotel brands Crown Towers, Crown Metropol and Crown Promenade offering unique experiences for all guests.
We are seeking a passionate and experienced Front Office Supervisor to join our Hotels team at Crown Towers Perth. In this hands-on leadership role, you will support the daily operations of the Front Desk, deliver outstanding guest experiences, and lead a high-performing team in a fast-paced luxury environment.
Reporting to the Front Office Manager, you will oversee Front Desk operations during your shift, ensuring seamless service delivery, strong team performance, and adherence to Crown’s brand standards.
Key responsibilities
Supervise daily Front Desk operations including check-in, check-out and guest services
Lead, coach and support a team to deliver exceptional service standards
Act as the key escalation point for guest enquiries and resolve issues professionally
Monitor room availability, allocations, and ensure efficient operational flow
Drive guest satisfaction through personalised service and attention to detail
Support labour planning, rostering efficiency, and operational productivity
About you
You are an experienced hotel professional who thrives in a guest-focused environment and enjoys leading from the front.
Previous supervisory experience in a hotel or luxury hospitality environment
Strong leadership skills with the ability to motivate and develop a team
Exceptional customer service and conflict resolution capabilities
Strong communication and stakeholder engagement skills
Experience with Opera or similar property management systems (advantageous)
Highly organised with the ability to manage competing priorities
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
Skills Required
- Previous supervisory experience in a hotel or luxury hospitality environment
- Strong leadership skills with the ability to motivate and develop a team
- Exceptional customer service and conflict resolution capabilities
- Strong communication and stakeholder engagement skills
- Experience with Opera or similar property management systems
- Highly organised with the ability to manage competing priorities
What We Do
Crown Resorts is one of Australia's largest entertainment groups and a leading operator and developer of integrated resorts. The company owns and operates a suite of world-class properties in Melbourne, Perth, and Sydney, as well as London’s boutique Crown Aspinalls. Its core offerings include luxury accommodations, award-winning dining, world-class casinos, conferencing, shopping, and high-end entertainment facilities.
