We are searching for a Front Office Specialist I at TCP Westwood - someone to coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into system and transmit accurate claims.
Think you’ve got what it takes?
- Ok with rotating shifts (645am - 515pm and 830am - 7pm; along with 2 Saturdays per month)
- Ability to provide excellent customer service, to act in a professional manner, to type, to file, to use a multi-line telephone, computer, fax and copier
Qualifications:
- HS diploma or GED
- 1-year related experience in an office like setting
Demonstrates SMILES and AIDET philosophies to patients, families and coworkers
- Acknowledges the customer
- Identifies self
- Gives customer a time expectation
- Keeps customers informed by explaining all tasks, processes and procedures
- Thanks, the customer
- Adheres to Standards of Behavior
- Tasks are measured by observation of evaluator
Responsibilities:
- Greets patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles.
- Assists patients with check in/check out.
- Schedule appointments
- Verifies accurate patient demographic information with each visit
- Enters data into electronic health record and electronic billing system
- Answers telephone within three (3) rings and directs calls per practice protocol.
- Enters hospital charges into electronic billing system with 100% accuracy and within timelines established
- Balances payments received daily.
- Documents eligibility in the electronic health record per practice protocol.
- Identifies and documents network providers for appropriate referral.
- Notifies provider when no provider in network is available.
- Completes paperwork and documentation for authorized referrals within two (2) business days.
- Enters referrals into electronic health record within two (2) business days of receiving request from provider.
- Assists patients, per practice protocol, in setting appointments for referred services.
- Assists patients, per practice protocol, who have emergencies or have self-referred without prior authorization.
"As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.
About UsSkills Required
- High school diploma or GED
- 1 year related experience in an office setting
- Ability to work rotating shifts including early mornings, evenings, and 2 Saturdays per month
- Proficiency with multi-line telephone, computer, fax and copier; typing and filing skills
- Experience entering data into an electronic health record and electronic billing system
- Ability to provide excellent customer service and follow SMILES and AIDET principles
- Willingness to undergo respiratory fit testing as required by occupational health and safety standards
What We Do
Texas Children's Hospital is a world-renowned pediatric hospital in Houston, Texas, specializing in pediatric and women's health. Consistently ranked as the best children's hospital in Texas and among the best in the nation, it leads in patient care, education, and research. The hospital provides a wide range of specialized services, including cardiology, neurology, and cancer care, to create a healthier future for children and women.
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