The Role
Provide front-desk patient support for a specialty clinic: greet patients, manage check-in/check-out, collect payments, update records in Greenway, handle phone/email communications, coordinate patient flow and referrals, and support other practice functions per manager direction while maintaining HIPAA confidentiality.
Summary Generated by Built In
GENERAL SUMMARY OF DUTIES: Responsible for assisting physicians and management with all clinical, clerical, and organizational tasks revolving around patient care. Coordinates patient check-in procedure, collects patient payments, and manages all information necessary for patient visit.
REPORTS TO: Clinic or Practice Manager
RESPONSIBILITIES
Duties include but are not limited to:
Duties include but are not limited to:
- Greets patients and visitors in a prompt and helpful manner; provides instructions/directions as needed
- Ensures patient information is complete and accurate; updates patient profiles and scans required documents in Greenway if necessary
- Collects co-payments and outstanding balances
- Manages patient monies collected and closes batches at end of day
- Provides necessary release and HIPAA forms to patient for completion and signature
- Informs clinical staff or other appropriate parties of patient arrivals
- Generates fee tickets when patients arrive and assembles patient charts for next day visits
- Ensures patient referrals are obtained as required by managed care plans
- Monitors schedule and organizes patient flow for office appointments; communicates end of day no shows to the scheduling area
- Maintains clean and orderly waiting area, coordinates patient movement, reports problems or irregularities to Practice Manager
- Meets or exceeds quality and productivity standards as set by the Practice Manager
- Answers emails and voicemails and returns patient calls in a timely and efficient manner
- Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
- Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
- Participates in staff meetings as directed by the Practice Manager
- Participates in marketing activities as directed by the Practice Manager
- Cross trains and performs other Practice functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Practice Manager
- Any other duties and/or special projects as assigned
REQUIRED EDUCATION, SKILLS, AND EXPERIENCE
High School Diploma or GED required; Certified Medical Assistant preferred. 2-3 years of specialty clinic experience, gastroenterology experience preferred. Front Desk representative must be computer literate and able to operate Greenway and multiple Microsoft Practice applications.
High School Diploma or GED required; Certified Medical Assistant preferred. 2-3 years of specialty clinic experience, gastroenterology experience preferred. Front Desk representative must be computer literate and able to operate Greenway and multiple Microsoft Practice applications.
ADDITIONAL SKILLS AND EXPERIENCE
Front Desk Representative must be able to:
- Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
- Displays a professional outgoing warm and helpful attitude
- Possesses compassion for dealing with people who are ill and need help
- Plan, prioritize, and complete multiple tasks as delegated by the Practice Manager
- Work under pressure; assess, respond, and communicate issues in a timely manner
- Communicate clearly with patients and coworkers through the telephone, email, and in-person
- Interpret and apply clinical and non-clinical policies and procedures
PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS
Requires sitting and standing associated with a normal Practice environment; travel as business needs dictate.
Requires sitting and standing associated with a normal Practice environment; travel as business needs dictate.
DRUG FREE WORKPLACE
United Digestive is a drug free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.
United Digestive is a drug free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.
EQUAL OPPORTUNITY EMPLOYER
United Digestive is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, gender, color, or national origin in its employment practices.
United Digestive is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, gender, color, or national origin in its employment practices.
Skills Required
- High School Diploma or GED
- Certified Medical Assistant
- 2-3 years of specialty clinic experience
- Gastroenterology experience
- Proficient with Greenway EHR
- Proficient with Microsoft Practice applications (Microsoft Office)
- Computer literate
- Must pass pre-employment drug screening
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The Company
What We Do
United Digestive is an Atlanta-based physician practice management company focused on delivering value for GI physicians and gastroenterology practices nationwide. The company serves independent practices by leveraging advanced operational infrastructure and insights to reduce administrative burden, while supporting clinicians' objective to provide the highest-quality patient care.
