Role Description The Hotel Front Office Receptionist is a full-time, on-site role based in Abuja, responsible for creating a welcoming and efficient guest experience from arrival to departure.
Key Responsibilities
- Meeting and greeting guests.
- Handling check-in and check-out procedures.
- Managing room reservations.
- Responding to inquiries in person and over the phone.
- Coordinating with housekeeping and other departments to ensure smooth operations.
- Maintaining an organized front desk, processing payments, updating guest records, and addressing guest concerns promptly and professionally.
The Receptionist will also provide information about hotel services, local attractions, and transportation options, while upholding high standards of customer service and communication. This position requires reliability, attention to detail, and a courteous, service-oriented attitude.
Requirements
- Candidates should possess strong Receptionist Duties and Front Office skills, including check-in/check-out procedures and reservation handling.
- Candidates should possess excellent Customer Service skills, with the ability to manage guest inquiries, requests, and complaints professionally.
- Candidates should possess clear and confident Communication skills for interacting with guests, colleagues, and management.
- Candidates should possess proper Phone Etiquette for handling calls, messages, and bookings in a polite and efficient manner.
- Relevant experience in hotel front office or hospitality operations is highly beneficial.
- Basic computer literacy and familiarity with hotel management or reservation systems are preferred.
- Additional training in hospitality or customer service is an advantage.
- Minimum of OND, HND, or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, Communications, or a related field.
- Ability to work in shifts, remain calm under pressure.
If you take pride in making people feel welcome, stay composed when the lobby is busy, and believe every guest deserves first-class service, we would like to hear from you.
Candidates must be based in Abuja, and available to work shifts, including weekends and public holidays.
We are an equal opportunity recruiter, and all qualified applicants will be considered on merit.
Benefits
Skills Required
- Minimum OND, HND, or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, Communications, or a related field
- Previous experience in guest relations, front office, customer service, hospitality, or a similar role
- Strong interpersonal and customer-service skills
- Pleasant, approachable, and professional personality
- Ability to handle difficult or demanding guests calmly and diplomatically
What We Do
BA Gladiators Limited focuses on empowering talent and creating opportunities by combining recruitment, HR advisory, and compliance-informed workforce solutions to help organizations build stronger teams and careers.
