Front Office Receptionist | PRN | Hondo Clinic (4089)

Essential Functions

• Interviews the patient or representative and enters the information required for
• admission into the computer, answers inquiries and questions, takes messages for providers
• and staff over the phone. Agents make an important contribution to customer satisfaction by
• providing prompt, efficient, and courteous service to callers.
• Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Takes incoming calls regarding clinic and outpatient procedures; makes outbound calls to
• patients for appointment confirmation and insurance verification
• Interviews patient or representative to obtain and record name, address, date of birth,
• emergency contacts, attending provider, and individual or insurance company responsible
• for payment of bill
• Explains clinic regulations such as payment of services, fee schedule and clinic procedures
• Enters patient admitting information into computer and books appointments
• Ensures the speaker is the patient or legal guardian when necessary
• Compiles data for census records
• Manage and resolve customer complaints
• Route calls to appropriate destination
• Follow up patient calls when necessary
• Completes Call Logs

Qualifications(Education and Experience)

• One year certificate from college or technical school; or three to six months related
  experience and/or training; equivalent combination of education and experience