Front Office QA Manager

Posted 7 Days Ago
Be an Early Applicant
Tokyo
Senior level
Information Technology • Consulting
The Role
The Front Office QA Manager will support and test Front-Office solutions in Japan, focusing on digital and eCommerce platforms. Responsibilities include managing test strategies, collaborating with international teams, ensuring compliance with QA guidelines, and engaging in testing activities while advocating for customer-centric approaches.
Summary Generated by Built In

As a Front Office QA Manager, you will be playing a key role in Local IS Team, this candidate will contribute to supporting & testing Front-Office solutions in Japan in the Digital area, are integrated into regional solutions (Salesforce Solution, ERP Microsoft AX platform, marketing automation and loyalty engine) and work closely with Digital key users for high level requirements, will contribute to design / testing / support of the Front-Office applications (+ integration with Salesforce/ POS/ERP) for Japan:

  • Digital & eCommerce Sites
  • LINE applications integrated with CRM & Digital


RESPONSIBILITIES

  • Guarantee compliance with the operational guidelines for test management at the PCIS (test plans, scenarios, dashboards, communication, etc.)
  • Participate & be a testing referent on project planning with external test vendors.
  • Maintain and develop the agile QA organization in agreement with the Front Office Manager
  • Manage the implementation and/or maintenance of automated tests with the tools in place to secure the delivery & the run.
  • Contribute strongly to good relations with Worldwide teams through regular synchronization points and identification of common topics.
  • Collect and centralize Customer data by house to sustain a "customer centric" vision.
  • Actively participate in common topics with the support teams to strengthen synergy on run activities.
  • Be a force of proposal around the subjects of new technologies and QA process.
  • Implement project acceptance strategies based on client Beauty Tech standards.
  • Plan the acceptance of your projects & ensure its management.
  • Ensure communication on QA at project team level (IT & Business)
  • Actively participate in testing (and open related bugs)

PROFILE

  • Minimum 5 years’ experience in digital & eCommerce testing, including 2 as a Test Lead
  • Minimum Bachelor Degree in IT/E-commerce/ Computer Science
  • Excellent spoken & written Japanese + fluent in English.
  • Structured, able to provide regular and consistent reporting.
  • Web + back sensitivity (mastery of multi-layer test logic)
  • Sensitivity to the Customer experience & eCommerce challenges (knowledge in marketing/CRM is a plus)
  • Ability to supervise testers and communicate with external vendors.
  • Ability to report synthetically (in Japanese & English)
  • Rigor and professional involvement
  • Intellectual curiosity technical skills:
  • Very Good functional understanding of retail Business and Digital / CRM topics
  • Knowledge of Jira/qTest/PowerPoint/Power BI tools is a nice to have
The Company
HQ: Jersey City, New Jersey
2,831 Employees
On-site Workplace
Year Founded: 1999

What We Do

VISEO uses technology as a powerful lever of transformation and innovation to help its clients take advantage of digital opportunities, address new usages and compete with new players who change the rules of the game.

With 2,700 employees working on 5 continents, VISEO combines agility and complementarity of its areas of expertise – design of new products and services, digitization of business processes, data valuation, digital assets development - to make digital a real lever of competitiveness and performance.

Similar Jobs

WISE Logo WISE

Japan Investment Lead

Fintech • Mobile • Payments • Software • Financial Services
Hybrid
Tokyo, JPN
6000 Employees

WISE Logo WISE

Japan Investment Compliance Lead

Fintech • Mobile • Payments • Software • Financial Services
Hybrid
Tokyo, JPN
6000 Employees

WISE Logo WISE

Compliance Operation - Sanctions

Fintech • Mobile • Payments • Software • Financial Services
Hybrid
Tokyo, JPN
6000 Employees

Pfizer Logo Pfizer

[MA] Dermatology, Medical Affairs Scientist, Medical Manager

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Hybrid
Tokyo, JPN
121990 Employees

Similar Companies Hiring

Silverfort Thumbnail
Security • Sales • Information Technology • Cybersecurity • Automation
GB
357 Employees
Jobba Trade Technologies, Inc. Thumbnail
Software • Professional Services • Productivity • Information Technology • Cloud
Chicago, IL
45 Employees
InCommodities Thumbnail
Renewable Energy • Machine Learning • Information Technology • Energy • Automation • Analytics
Austin, TX
234 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account