About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale’s vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape.About the Role
Join the award-winning Four Seasons Resort Scottsdale as our Front Office Manager, leading the Front Desk, Guest Services, Kids for All Seasons, and Concierge teams. This highly visible leadership role is essential in creating exceptional guest experiences and ensuring flawless daily operations. As the Front Office Manager, you’ll drive service excellence, support our teams, and maintain the highest standards of hospitality.
What You Will Do
Lead, coach, and develop a dynamic Rooms team, hiring, training, scheduling, and conducting performance evaluations.
Oversee daily Front Office operations including arrivals, departures, VIP handling, billing accuracy, room blocking, and guest communications.
Respond to guest requests and resolve service challenges with professionalism, empathy, and creativity.
Ensure financial accuracy, credit compliance, and daily cashier balancing.
Partner closely with Revenue Management to maximize occupancy and revenue opportunities.
Act as the senior operational leader when needed, responding confidently to emergencies and guest-impacting situations.
Foster seamless collaboration with Concierge, Bell/Door teams, Kids Program, Valet, and Communications.
What You Bring
5+ years of progressive Rooms Division experience, including 3+ years in a leadership role.
Hospitality degree preferred.
Strong leadership, coaching, and team-building abilities.
Excellent communication, problem-solving skills, and guest-focused mindset.
Proficiency with hotel PMS systems (Opera experience highly preferred).
Experience working with Forbes Travel Guide standards is an advantage.
Fluent in written and spoken English; additional languages a plus.
What we offer
Energizing Employee Culture where you are encouraged to be your true self!
Comprehensive learning and development programs to help you master your craft.
Inclusive and diverse employee engagement events all year-round.
Exclusive discount and travel programs with Four Seasons
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
And so much more!
Schedule & Hours
Ability to thrive in a fast-paced luxury environment with flexibility for weekends, holidays, and varied schedules.
Candidates must have valid work authorization for the U.S.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Don’t miss this opportunity to be part of our award-winning team, while developing your career with the world’s leading luxury hotel company! We look forward to receiving your application!
Top Skills
What We Do
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
To learn more about our career opportunities, visit fourseasons.com/careers.
For more information and reservations, visit fourseasons.com.
For the latest news, visit press.fourseasons.com and follow @FourSeasonsPR on Twitter.
