Front Office Manager

NH Collection Maldives is a private island in the Gaafu Dhaalu Atoll. Shaped like a seashell, with lagoon surrounding, it is incomparable in beauty, and hidden away from the worries of the world.
Time on the island flows through sunny days and starlit nights, with moments that are captivating, distinctive and harmonious. Indulge all your senses, feel the place, and feel extraordinary.

You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programs of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property.

• A degree or diploma in Hotel Management or equivalent
• Luxury hospitality experience of 2-4 years in related field.
• Minimum of 2 years’ experience in the same role / Maldives 
• Excellent communication and leadership skills.
• Strong organizational and multitasking abilities.
• Familiarity with hotel management software.
• Be a leader and take charge of the Front Office Department.
• Have a genuine passion for people and the industry.