Front Office Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.

We're Hiring for a Front Office Manager! 

We are seeking individuals who are warm, hospitable, and start with the heart. The ideal candidate excels at anticipating guest needs, delivering personalized service, and maintaining the highest standards in alignment with brand policies and service philosophy. As a department head, this leader is expected to inspire and motivate a diverse team across Front Desk, Concierge, Guest Services, and Kids for All Seasons. They demonstrate emotional intelligence, lead with integrity, and lead with the Golden Rule. Strong decision-making skills, the ability to coach and develop talent, and a commitment to operational excellence are essential. 

What you will do: 

• Directs and controls the activities of the Front Desk, Concierge, Guest Services, and Kids for All Seasons staff. 

• Assist the Director of Residences with residential requests to ensure satisfaction. 

• Assures that all financial and credit procedures are followed. 

• Interview, train and oversee staff scheduling. Conduct Performance Evaluations and discipline staff when needed. 

• Resolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Respond to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone. 

• Coordinate arrivals, departures, and billing requirements. Block rooms for arrivals and ensure any discrepancies are resolved. 

• Review daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. 

• Act in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees. Respond swiftly and effectively in any hotel emergency or safety situation. 

• Check guests in and out in an efficient and friendly manner, using guest names whenever possible. Ensures that guests are assigned the proper room type and the correct rate is charged. Make proper arrangements for luggage to be delivered to the guest room upon arrival. Maintains guest satisfaction, collects keys, posts charges and presents the bill to guests upon check out. Settles bill accurately through credit card or cash transaction. 

• Utilize a variety of computer systems to check guests in and out, run daily reports. 

• Works collaboratively and professionally with co-workers and supervisors. 

• Build an open and trustful environment where everyone's opinion is shared and valued. 

• Communicate clearly and openly with the correct information at the right moment. 

• Strive to deliver the best quality and be encouraged by excellence. 

What you bring: 

• Four-year college degree is strongly preferred.​ 

• 2+ years prior experience in front office or hotel operations management required. 

• Strong leadership and conflict-resolution skills​​​​ 

• Excellent communication and interpersonal abilities  

• Working knowledge of hotel property management systems (PMS)  

• Ability to manage multiple priorities in a fast-paced environment  

What we offer: 

• Salary Range: $85,000- $90,000 

• Competitive Salary & Benefits 

• Cigna medical and dental benefit options 

• 8 weeks of New Parental Leave Pay after 1 year of employment 

• Excellent Training and Development opportunities

• Complimentary accommodation at other Four Seasons Hotels and Resorts 

• Complimentary Employee Meals 

• 401k Retirement Plans 

Schedule & Hours 

• Full Time availability

• Flexible for early morning, mid-day, and evening shifts in order to support 24/7 operational business needs

To apply, please click on the “APPLY” button and create an account. There will be a short questionnaire for you to complete and a section for you to attach your Resume/CV and Cover Letter. Please attach your Resume/CV in PDF or Word format. Applications/Resumes will only be accepted on this website. Please do not email your information. Thank you for your understanding.

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

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If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at [email protected].

Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf