The Front Office Manager oversees all hotel operations, staff management, and guest relations, serving as a brand ambassador. This role requires strategic leadership to foster a service-oriented culture, maximize operational efficiency, and maintain strong internal/external relationships. Responsibilities include budgeting, forecasting, and ensuring brand standards and regulations compliance.
Benefits:
- Insurance (health, dental, vision, etc.)
- Paid time off (vacation, sick leave, holidays)
- 401K retirement plan
- DailyPay: Access your earned wages when needed.
- Special team member hotel rates for travel enthusiasts.
Office Manager/ Receptionist Requirements:
- Operational Oversight
- Staff Management & Development
- Adhere to NHG policies, state/federal laws, & "at-will" employment practices
- Assist in Financial & Administrative Tasks
- Guest Service & Quality Assurance
- Attend at least one advanced management seminar annually
- Participate in corporate-sponsored leadership events
- Bachelor's degree in hospitality/business management or 2+ years of managerial experience
- Excellent communication skills (orally and written)
- Strong leadership, problem solving, and interpersonal abilities
- Expertise in hotel operations and inter department abilities
- Proficiency in handling guest complaints under pressure
- Flexibility to work extended hours
Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.
Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Skills Required
- Bachelor’s degree in hospitality or business management, or at least 2 years of managerial experience
- Excellent oral and written communication skills
- Strong leadership, problem-solving, and interpersonal abilities
- Expertise in hotel operations and interdepartmental coordination
- Ability to handle guest complaints under pressure
- Flexibility to work extended hours
- Attend at least one advanced management seminar annually
- Participate in corporate-sponsored leadership events
- Successfully complete a background check
What We Do
Newport Hospitality Group is a third-party hotel management company based in Williamsburg, Virginia. It manages a diverse portfolio of branded hotels across 12 states, spanning select-service, mid-scale, full-service, and independent properties. The company says it stewards investments, strengthens teams, and creates lasting value through its Living Hospitality approach, providing operational management, tailored support, and value-focused strategies for hotel owners and their guests.
