Description
Join the team at Le Méridien Charlotte and Sheraton Charlotte, two connected hotels in the heart of Uptown Charlotte!
We are looking for a passionate and guest-focused Front Desk Manager to join our team! This is a great opportunity for a hospitality professional who enjoys leading a team, creating memorable guest experiences, and being at the center of hotel operations. The ideal candidate is a hands-on leader who thrives in a fast-paced hospitality environment, enjoys problem-solving, and is passionate about both guest satisfaction and team development.
If you’re ready to take the next step in your hospitality career and make a meaningful impact on both our guests and our team, we’d love to hear from you!
What You’ll Do
- Maintain high standards of quality and exceptional guest service.
- Lead and support Front Desk operations to ensure a positive and welcoming guest experience.
- Respond to and resolve guest requests, concerns, and complaints in a courteous and timely manner.
- Support departmental revenue and expense goals while identifying opportunities to maximize profitability.
- Assist in developing short- and long-term operational and financial plans that support the hotel’s overall objectives.
- Provide operational oversight and support across departments, including Engineering, Housekeeping, and Food & Beverage, as needed.
- Oversee problem resolution in the absence of the Director of Front Office.
- Increase guest satisfaction through strong leadership, employee development, and consistent service standards.
- Manage reservation functions to support optimal occupancy and average daily rate through effective associate selling techniques.
- Maintain proper procedures related to credit control, financial transactions, financial assets, and guest security.
- Recruit, hire, train, and retrain Front Office associates, including the Assistant Front Office Manager.
- Accurately utilize hotel systems, office programs, and accounting software required for the position.
Requirements
- Minimum of 2 years of hospitality experience.
- Previous Front Office supervisory or management experience required.
- Strong leadership, guest service, communication, and problem-solving skills.
- Experience training, coaching, and developing team members.
- Ability to work in a fast-paced environment and collaborate across departments.
- Flexible availability, including weekends and holidays.
EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Skills Required
- Minimum of 2 years of hospitality experience
- Previous Front Office supervisory or management experience
- Strong leadership skills
- Strong guest service skills
- Strong communication skills
- Strong problem-solving skills
- Experience training, coaching, and developing team members
- Ability to work in a fast-paced environment
- Ability to collaborate across departments
- Flexible availability, including weekends and holidays
What We Do
StepStone Hospitality specializes in the management of full-service hotel and restaurant operations, aiming to create asset value for owners through a combination of hands-on operations, strategic asset management, and food and beverage expertise.
