290 rooms | 12,415 sq. ft. meeting/event space
Amenities: free made to order breakfast, on-site restaurant, indoor pool, fitness center, evening reception.
A full-service property with spacious suites in the historic Plymouth Building, conveniently connected to the Minneapolis Skyway System. Guests enjoy easy access to Target Center, Target Field, and a nearby light rail station, with the Minneapolis Convention Center just a mile away. Blending historic charm with modern convenience, the hotel provides an engaging environment for hospitality professionals serving both business and leisure travelers.
Pay Range:
$61,000.00-$83,000.00The Guest Services Manager is responsible for overseeing the daily operations of the Front Office to ensure exceptional guest experiences, efficient processes, and consistent adherence to company and brand standards. This role provides leadership, training, and direction to front desk staff, fosters a positive team environment, and maintains the highest level of guest satisfaction.JOB DESCRIPTION
Job Title: Guest Services Manager
Department: Front Office
Supervision Exercised: Front Office Associates
Supervision Received: General Manager
MINIMUM REQUIREMENTS
Education
- High school diploma or equivalent required.
Experience
- Minimum 3 years of progressive front office or guest services experience in a hotel environment.
- At least 1 year of supervisory or management experience required.
- Experience with hotel property management systems (OnQ, Opera, or similar) preferred.
Skills and Knowledge
- Strong leadership and interpersonal communication skills.
- Excellent problem-solving, decision-making, and conflict-resolution abilities.
- Advanced organizational skills and attention to detail.
- Proficient in Microsoft Office Suite (Outlook, Word, Excel).
- Ability to lead by example and motivate a diverse team.
- Flexibility to work a variety of schedules, including weekends and holidays.
JOB DUTIES
- Oversee all front office operations, ensuring smooth guest arrivals, departures, and service delivery.
- Supervise, train, and coach front desk staff to achieve departmental goals and maintain service standards.
- Manage scheduling, payroll approvals, and daily performance evaluations.
- Resolve guest complaints promptly and professionally to ensure complete satisfaction.
- Monitor and verify accuracy in cash handling, billing, and reporting.
- Partner with Housekeeping, Maintenance, and other departments to coordinate operations and maximize efficiency.
- Ensure compliance with safety, security, and brand policies at all times.
- Support the Director of Rooms with administrative tasks, budgeting, and operational planning.
- Perform additional duties as assigned by management.
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
Skills Required
- High school diploma or equivalent
- At least 3 years of progressive front office or guest services experience in a hotel environment
- At least 1 year of supervisory or management experience
- Experience with hotel property management systems such as OnQ, Opera, or similar
- Strong leadership and interpersonal communication skills
- Excellent problem-solving, decision-making, and conflict-resolution abilities
- Advanced organizational skills and attention to detail
- Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel
- Ability to lead by example and motivate a diverse team
- Flexibility to work varied schedules, including weekends and holidays
What We Do
Our background in reimagining historic properties gives us an eye for superior locations, iconic designs and outstanding craftsmanship. But that’s just the beginning of what sets our growing national portfolio of hotels and apartments apart. Unlike many firms, we’re vertically integrated, offering ownership, development and management expertise, allowing us to handle all stages of a project’s lifecycle. With properties in a diverse array of cities, we’ve learned to be innovative and flexible by offering a scalable management platform and by mastering mixed use development to make urban areas truly come alive.
