Neighborhood Outreach Access to Health (NOAH) is a Federally Qualified Health Center (FQHC) that offers comprehensive, integrated, and affordable healthcare services to people in need. We serve over 40,000 neighbors with a variety of services, including medical, dental, behavioral health, nutrition, preventive health, eligibility assistance, and health education programs.
At NOAH, we are dedicated to promoting the overall wellness of our employees by fostering a supportive and balanced work environment. We understand the importance of physical, mental, and emotional well-being, and we strive to create a workplace where our team members can thrive both personally and professionally. Join us in making a difference in our community while enjoying a fulfilling and rewarding career.
Job Summary:
The Front Office Manager will lead patient and operational strategies and is accountable for the efficient day-to-day front office activities across all clinics regarding patient registration and satisfaction, business, and financial matters.
Duties/Responsibilities:
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Oversees the clinic Front Office Supervisors and provides support, coverage, and guidance with the overall management of all front office activities.
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Ensures compliance with all organizational and departmental policies and procedures.
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Demonstrates accountability for the financial integrity of the organization.
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Monitors trends on industry changes and effectively communicates changes to key stakeholders while providing continuous education to the front office teams.
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Collaborates with other departments to build and support cross-functional workflows to meet key performance indicators.
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Responsible for auditing patient registrations for accuracy and thoroughness.
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Monitors patient work queues for timely completion and trends.
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Completes data reporting as directed.
Required Skills/Knowledge/Abilities:
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Excellent communication, listening, and conflict management skills.
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Thorough understanding of customer and management services and standards.
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Thorough understanding of medical front-office procedures, standards, and best practices.
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Basic understanding of business and management principles.
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Strong understanding of community needs
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Demonstrated experience in successful training techniques
Education and Experience:
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Bachelor's degree in Business Administration, Public Health or related field or 4 years related experience
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4 years experience in customer service, patient access and registration, and or insurance and coverages knowledge.
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2 years supervisory experience
Other Requirements:
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New Hires are required to pass pre-employment background check and drug testing (effective 11/1/2022).
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Current Level 1 Fingerprint Clearance Card or must pass fingerprint clearance within 7 days
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Basic Life Support certification
Skills Required
- Bachelor's degree in Business Administration, Public Health, or a related field, or four years of related experience
- Four years of experience in customer service, patient access and registration, and/or insurance and coverage knowledge
- Two years of supervisory experience
- Excellent communication, listening, and conflict management skills
- Thorough understanding of customer and management services and standards
- Thorough understanding of medical front-office procedures, standards, and best practices
- Basic understanding of business and management principles
- Strong understanding of community needs
- Demonstrated experience with successful training techniques
- Pass pre-employment background check and drug testing
- Current Level 1 Fingerprint Clearance Card or ability to pass fingerprint clearance within seven days
- Basic Life Support certification
What We Do
Neighborhood Outreach Access to Health (NOAH) is a Federally Qualified Health Center providing comprehensive, affordable healthcare services to underserved populations in Maricopa County, Arizona. Their offerings include family medicine, pediatrics, dental care, behavioral health, psychiatry, nutrition, and pharmacy programs. Operating under a patient-centered medical home model, NOAH focuses on improving community health by delivering high-quality, accessible care to over 40,000 neighbors across multiple neighborhood locations.
