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Grecotel Hotels & Resorts, the leading hotel chain in Greece, is hiring a Front Office Manager to join its team. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations.
Responsibilities- Manage the daily operations of the Front Office department, ensuring exceptional guest service is delivered
- Train, coach, and develop Front Office staff to provide exceptional customer service and increase productivity
- Monitor and manage room inventory, availability, and rates to maximize revenue
- Ensure all front desk procedures are followed, including guest check-in and check-out, billing, and room assignments
- Handle guest complaints and resolve any issues to ensure guest satisfaction
- Manage the budget and expenses of the Front Office department
- Maintain a positive working relationship with other hotel departments to ensure teamwork and efficient operations
Requirements
- Bachelor's degree in Hospitality Management or related field
- Minimum of 3 years of experience as an Assistant Front Office Manager or Front Office Manager role in a luxury hotel environment
- Knowledge of hotel systems such as PMS, POS, and CRM
- Excellent leadership, communication, and customer service skills
- Strong organizational and problem-solving abilities
- Ability to multitask in a high-pressure environment
- Fluency in English, knowledge of additional languages will be considered as an asset
Benefits
- Competitive salary package and additional benefits
- Career development within Greece's leading hospitality group
- Opportunities for internal mobility and long-term career growth
- Accommodation (if necessary) and full board
- Transportation support and/or travel expenses
- Access to training and educational programs
- A dynamic and supportive working environment
- Employee discounts across Grecotel hotels and selected partner businesses
- A people-focused culture built on teamwork, respect and excellence
Skills Required
- Bachelor's degree in Hospitality Management or a related field
- At least 3 years of experience as an Assistant Front Office Manager or Front Office Manager in a luxury hotel environment
- Knowledge of hotel systems including PMS, POS, and CRM
- Excellent leadership, communication, and customer service skills
- Strong organizational and problem-solving abilities
- Ability to multitask in a high-pressure environment
- Fluency in English
- Knowledge of additional languages
What We Do
Grecotel is the leading luxury hotel chain and hospitality group in Greece, renowned for its iconic hotels and resorts in spectacular locations, offering sophisticated lifestyle experiences and authentic Greek hospitality.
