Company Overview: We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership.
Summary: Manage the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.
Qualifications Key Responsibilities:• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Implement company and franchise programs and manage the operations of the Front Office (Front Desk, PBX, Bell Stand, Concierge, Transportation, Valet) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
• Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Monitor and maintain the Front Office systems and equipment to ensure their optimum performance.
Skills Required
- Manage Front Office operations (Front Desk, PBX, Bell Stand, Concierge, Transportation, Valet)
- Hire, train, evaluate, discipline, and terminate front office staff as needed
- Implement and ensure compliance with company and franchise LSOPs and SOPs
- Resolve customer complaints and monitor associate performance to ensure customer satisfaction
- Coordinate with sales staff to implement strategies that improve occupancy and revenues
- Monitor and maintain front office systems and equipment for optimal performance
- Meet or exceed financial goals for the front office
What We Do
Legacy Ventures is a best-in-class hospitality investment, development, and management company. As planners, developers, hoteliers, and restaurateurs, they utilize a multi-disciplined approach to create timeless places, including hotels, restaurants, and new developments. The firm is dedicated to delivering exceptional customer experiences and maximizing investment value for owners, partners, and stakeholders through a highly engaged and passionate professional team.
