Front Office Manager

Front Office Manager Job Summary:
The Grand Gateway Hotel is seeking a highly organized and experienced Front Office Manager to join our team. The Front Office Manager will be responsible for overseeing the day-to-day operations of the front desk, managing a team of front desk agents, and ensuring all guests receive exceptional service during their stay. This is a full-time administrative position with a competitive salary and benefits package, located in Rapid City SD.
Compensation & Benefits:
Salary: Competitive, based on experience
Benefits: Medical, dental, and vision insurance, 401k, paid time off, hotel discounts
Responsibilities:
- Oversee the daily operations of the front desk, including check-in/check-out procedures, room assignments, and guest inquiries
- Train, schedule, and manage a team of front desk agents, ensuring high levels of professionalism and customer service are maintained
- Monitor front desk performance, ensuring all tasks are completed accurately and efficiently
- Collaborate with other hotel departments to ensure smooth operations and seamless guest experiences
- Handle guest complaints and issues in a timely and effective manner, finding appropriate solutions to resolve any problems
- Maintain and update front desk policies and procedures to improve efficiency and guest satisfaction
- Manage budget, monitor expenses, and make adjustments as necessary to control costs
- Participate in the hiring and onboarding of new front desk team members
- Serve as a brand ambassador, upholding the hotel's standards and values at all times
Requirements:
- High school diploma or equivalent; Bachelor's degree in hotel management or related field preferred
- At least 3 years of experience in a front office or guest service managerial role
- Strong leadership and communication skills
- Excellent interpersonal and customer service skills
- Detail-oriented with the ability to multitask in a fast-paced environment
- Proficient in Microsoft Office and hotel management software
- Ability to work flexible hours, including nights, weekends, and holidays
EEOC Statement:
The Grand Gateway Hotel is an equal opportunity employer and is committed to providing a workplace that is free of discrimination and harassment based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We value diversity and inclusion and encourage all qualified individuals to apply for this position.