Be an Early Applicant
The Role
Manage front desk operations including guest check-in/out, staffing (hiring, training, scheduling), guest complaint resolution, and daily front office transactions using the MICROS system. Supervise front office team members and ensure positive guest relations.
Summary Generated by Built In
Job Summary & Responsibilities
What you will be doing
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
- Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
Bonus Potential
Free downtown parking
Benefits package available
401(k) matching
Preferred Qualifications- Physical Requirements (In-Office Role)
- Ability to work in a standard office environment.
- Prolonged periods of sitting at a desk and working on a computer. (6-8+ hours a day)
- Standing and walking throughout the workday.
- Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
- Ability to communicate effectively verbally and in writing.
- Occasionally required to stand, walk, bend, reach, or carry items.
- Ability to lift and/or move 10--25 pounds as needed (e.g., files, office supplies).
- Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
- Ability to hear and participate in conversations and meetings, use phone and/or headset
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Skills Required
- Operate and manage front office transactions using the MICROS system
- Greet and check guests in and out, maintaining positive guest relations
- Resolve guest complaints and manage guest resolution process
- Interview, hire, supervise, train, and schedule front office staff
- Ability to work in a standard office environment
- Prolonged periods of sitting at a desk and working on a computer (6-8+ hours a day)
- Standing and walking throughout the workday; occasional bending, reaching, carrying
- Frequent fine motor skills for keyboarding/typing and operating office equipment
- Ability to lift and/or move 10-25 pounds as needed
- Effective verbal and written communication skills
- Visual ability to read from a computer screen and printed materials, including color differentiation
- Ability to hear and participate in conversations and meetings; use phone/headset
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Remington Hospitality is a dynamic, independent hotel management company with over 40 years of experience. It manages over 120 hotels, spanning 26 brands and 19 independent or boutique properties. Specializing in project, property, and condominium hotel management, the company focuses on maximizing operating performance and delivering exceptional results for owners, investors, and guests through a performance-driven culture and a commitment to professional service.
