Front Office Manager 前厅部经理 - The Langham, Shanghai, Xintiandi

Posted 6 Hours Ago
Be an Early Applicant
Hiring Remotely in 中國
Remote
Senior level
Hospitality
The Role
Oversee Front Desk, Service Stylist, Concierge, Lobby Managers, Langham Club and Langham Touch. Empower team to deliver exceptional guest experiences; develop and monitor metrics, training, coaching, succession plans to achieve GSI, CSI, KPI and financial targets.
Summary Generated by Built In
About Langham Hospitality Group 

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. 

Located in the heart of the vibrant Xintiandi, our hotel is the perfect base for your Shanghai adventure. We're just a stone's throw away from Huai Hai Road, a retail utopia. But if you prefer somewhere more exciting, spice up your itinerary with these modern marvels and historic gems! 

Renowned for its legendary hospitality, The Langham, Shanghai, Xintiandi promises a sophisticated getaway in the heart of the city’s entertainment hub. 

The Front Office Manager is responsible for overseeing the operations of the following areas, Front Desk, Service Stylist, Concierge, Lobby Managers, Langham Club and Langham Touch. The Front Office Manager must empower the team to create memorable experiences for the hotel guests by delivering genuine service with poise. The Front Office Manager must develop and monitor the key metrics, develop training, coaching and succession planning to achieve GSI, CSI, KPI and financial targets.  

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/shanghai/

 
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The Company
HQ: Hong Kong
10,000 Employees

What We Do

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. The group takes its name from The Langham, London, Europe's first Grand Hotel. For over 150 years, this flagship property has been the pinnacle of sophisticated and gracious hospitality, a philosophy that is reflected group-wide through inspiring design, cutting-edge innovation, sincere service and an unwavering commitment to building great memories. With dedicated colleagues in more than 20 hotels located in major cities throughout four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to be a global hospitality group that pursues excellence.

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