The Role
Manages hotel front office operations, including guest check-in and check-out, staffing, hiring, training, scheduling, guest complaint resolution, and front-office transactions using the MICROS system. Ensures positive guest relations, adequate staffing, professional communication, and effective resolution of guest concerns.
Summary Generated by Built In
Job Summary & Responsibilities
What you will be doing
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
- Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
- Physical Requirements (In-Office Role)
- Ability to work in a standard office environment.
- Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
- Occasional standing and walking throughout the workday.
- Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
- Ability to communicate effectively verbally and in writing.
- Occasionally required to stand, walk, bend, reach, or carry items.
- Ability to lift and/or move 10--25 pounds as needed (e.g., files, office supplies).
- Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
- Ability to hear and participate in conversations and meetings, use phone and/or headset
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Skills Required
- Ability to work in a standard office environment
- Ability to sit at a desk and work on a computer for 6–8 hours daily
- Ability to stand and walk occasionally throughout the workday
- Frequent fine motor skills for keyboarding, typing, writing, mouse or trackpad use, and office equipment operation
- Effective verbal and written communication skills
- Ability to stand, walk, bend, reach, and carry items occasionally
- Ability to lift or move 10–25 pounds as needed
- Ability to read computer screens and printed materials with close visual focus
- Ability to hear and participate in conversations and meetings and use a phone or headset
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The Company
What We Do
Remington Hospitality is a dynamic, independent hotel management company with over 40 years of experience. It manages over 120 hotels, spanning 26 brands and 19 independent or boutique properties. Specializing in project, property, and condominium hotel management, the company focuses on maximizing operating performance and delivering exceptional results for owners, investors, and guests through a performance-driven culture and a commitment to professional service.
