Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values. Behaviors and attitude support achievement of the system’s goals in Service, People, Finance, Quality and Growth. Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.
This position is essential to supporting 25 providers, 12 front desk and 11 clinical staff across 4 departments and 5 locations. The Front Office Lead provides daily front-desk oversight as well as frequently traveling between offices/locations to provide coverage, training and operational support. Required Qualifications
- Require a minimum of one (1) year of experience in a physician office.- Require skill in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).- Require a professional, neat appearance with strong oral and written communication skills.- Require computer, keyboard and data input.- Require pleasant and professional demeanor.- Require skill in establishing and maintaining effective working relationships.- Require demonstrated initiative and self-direction.- Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.- Require dependability/reliability.- Require knowledge of EHR/EMR.- Require medical terminology.
Preferred Qualifications- Prefer some college or vocational training.- Prefer basic knowledge of third party payers.
Mandatory EducationHS EQ: High School Diploma, GED or Certificate
Work Days/Shift/Start TimeFlexibility to cover all administrative starting/ending shifts. Travel to all satelite offices required.
Monday - Friday
No holidays or weekends.
Employment Screening RequirementsAs part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/Skills Required
- Minimum of one year of experience in a physician office
- Proficiency with Microsoft Word, Excel, Outlook, PowerPoint, and Access
- Professional appearance and strong oral and written communication skills
- Computer, keyboard, and data-entry skills
- Pleasant and professional demeanor
- Ability to establish and maintain effective working relationships
- Initiative and self-direction
- Ability to multitask while maintaining proficiency and efficiency
- Dependability and reliability
- Knowledge of EHR/EMR systems
- Knowledge of medical terminology
- High school diploma, GED, or certificate
- Some college or vocational training
- Basic knowledge of third-party payers
What We Do
First Physicians Group (FPG) is a multi-specialty medical group affiliated with Sarasota Memorial Health Care System in Florida. Its network of primary- and specialty-care physicians and advanced practice providers delivers compassionate, comprehensive medical services across the Sarasota and Manatee communities. The group supports the region’s healthcare needs, emphasizes patient-focused care and quality outcomes, and operates with the resources and reputation of its parent health system.
