The Role
The Front Office Intern checks in and checks out hotel guests, ensuring a friendly experience while assisting with requests and payments, all in line with Kempinski's standards.
Summary Generated by Built In
The incumbent in this position is responsible for checking-in and checking-out hotel guests in a friendly and caring manner according to the Kempinski standards. Must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel. We recommend this position for those university students who need to complete an internship for their studies.
Key Responsibilities
- Check in the arriving guest and check out the departing guests in a friendly and caring manner
- Upon check in, register guest and assign rooms. Accommodate special requests whenever possible
- Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice
- Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle
Skills, Knowledge and Expertise
- English – good oral and written skills
- People Oriented
- Passionate for European luxury
- Entrepreneurial
- Straightforward
- Enthusiastic
- Communicative
- Attentive
- Eager to learn
- Being a university student related to hospitality
About
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Skills Required
- University student related to hospitality
- Good oral and written English skills
- People oriented and attentive
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The Company
What We Do
Kempinski Hotels is a German luxury hotel management company, recognized as Europe's oldest luxury hotel group, operating upscale hotels worldwide and focusing on creating memorable guest experiences.
