Front Office Executive

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Integrated Facilities Management – Leading Global Technology company

(Country)

Here in [ India ], we manage [31] sites, hosting over [4000] people. 

Our client’s mission "to organize the world's information and make it universally accessible and useful" has helped it become one of the few companies in the world worth more than one trillion US dollars. 

The Asia Pacific region is an important part of our client’s success: occupying 65 offices across 13 countries. JLL helps our client achieve its ambitions by delivering the services and supporting the spaces that enable their business to thrive. 

Kick start your career by working in a team managing some of the world's most inspiring office spaces. With nearly 10 million square feet of office space across Asia, there is plenty of room to grow!

The JLL account team has developed a unique culture, drawing and adapting from JLL and our client’s way of working and thinking.

What this job involves:

Providing onsite support

Competencies:

• Excellent communication skills.
• Strong customer service drive.
• Outstanding problem-solving skills.
• Able to work flexible hours.
• Quick learner and ability to motivate self.
• Proven working experience as a guest relation Executive.
• Confidently able to present to clients.
• Hands-on experience in using visitor management software and MS Office.
• Strong team player within a customer service team environment.

Responsibilities of Front Office Executive

​The FOE is responsible for delivering an integrated experience, serving as a singular point of contact at the reception, and offering tailored support to both our internal users and external visitors. This includes assisting with inquiries, providing directions, and facilitating various needs to ensure a positive experience. Additionally, a crucial aspect of this role involves maintaining up-to-date information regarding floor layouts and all events hosted across our various sites. This will enable the FOE to efficiently guide and assist individuals, contributing significantly to the overall operational flow.

• Welcome Customers: Front office executives greet everyone who enters the establishment, creating a positive interaction that reflects well on the employer.
• Provide Service: Known for their helpfulness and knowledge of the facility, front office executives’ direct people where to go. Closely working with all ABP’s & BU POC for visitor management, Stakeholder & visitor Management.
• Managing GEMS Tools for events & Tech Talk rooms booking calendar.
• Cultivate strong, strategic relationships with internal and external stakeholders to facilitate smooth operations and exceptional support.
• Provide a welcoming approach to all visitors, accommodating the visitors, identifying the host, and facilitating collection. This includes logging in and out any client visitors and/or referring them to the relevant Client host.
• Issue entry passes and provide visitors with a clear and comfortable understanding of the rules governing access to the host or the building..
• Regular reconciliation of all access cards and badges issued to visitors/employees and clients.
• Provide precise information about building structure, emergency exit, and daily client visits or events being hosted at site location.
• Manage the Front Office in the most professional manner, directing and coaching staff to ensure a pleasant experience for all visitors/clients.
• Have prior information about arriving clients/visitors and ensure all necessary arrangements are done as per requirements.
• Check the cleanliness of the lobby, lifts, and public areas, lights, and ensure front office staff are in proper grooming and behavior.
• Ensure training of front office staff on VMS process and policy.Ticket Management - assigning to the concerned team to follow up , do the  resolution if needed.

You will be the Site Manager’s trusted right hand on all facilities-related activities. You’ll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained.  Where can processes be improved?  How can we save costs?  These are questions that will be at the forefront of the team’s thinking.  You, too, will always have an eye on this, contributing suggestions as they arise.

You’ll also lend the team a big hand by providing admin support including front desk duties, basic housekeeping and appointment coordination.  You’ll need to ensure we hit key performance indicators and meet our service level agreements.

Meeting the clients’ facilities needs

At JLL, we put client satisfaction at the front and centre of everything we do. If you share our values, we will be more than happy to work with you. In this role, you’ll be responsible for working closely with clients and suppliers onsite to identify their facility-related enquiries and requirements. Your planning and budgeting skills will also be vital to the job, as you’ll take part in the procurement of vendors and services from time to time.

Making everyone safe and risk-free

Do you value workplace safety? If so, you’ll be a perfect fit for the job. In this role, you will ensure everyone’s health and safety by keeping safe workplace procedures in place and order. You’ll also be expected to carry out these procedures, as needed. At the same time, this role puts you on the first line of defence against risks. As such, you will help implement and manage risk management programs, disaster recovery and business continuity plans. You’ll also be expected to follow escalation and incident reporting procedures and comply with the firm’s guidelines and strategies.

Sound like you? To apply, you need to be a:

Passion for service

Do you have a prior experience in facilities, property management, hospitality or other related fields? Do you have an understanding of local occupational health and safety requirements, critical facilities and vendor management? Are you knowledgeable in various property systems? You are what we’re looking for!

Team player

JLL’s unmatched excellence is only made possible by team work—a core value we want you to possess. As the Facilities Coordinator, we expect you to support the team and work well with others toward achieving targets. Likewise, you must have a proven track record of flawless project execution, all while following company standards and procedures. Ensuring that the team practices our ‘I am JLL’ core behaviours is also under your mandate.

Client focused enthusiast

It is important that you can easily interact with the general client staff and vendors to deliver efficient services. We’ll also count on you to address conflicts and conflicting priorities effectively. Likewise, you must be an excellent communicator who always faces customers with a smile , even when times get rough occasionally.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

What you can expect from us 

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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