The Role
Manage patient admissions and registrations using the HIS, counsel patients, coordinate surgery schedules and payments, handle queries and VIP/TPA admissions, produce daily MIS/bed census reports, assist HR onboarding/grievances, and ensure timely, courteous front-desk service following SOPs.
Summary Generated by Built In
Position
As a front-office executive, you will ensure exceptional customer service for all patients, and manage patient registration and admission efficiently while maintaining confidentiality and safety.
Responsibilities
As a front-office executive, you will ensure exceptional customer service for all patients, and manage patient registration and admission efficiently while maintaining confidentiality and safety.
Responsibilities
- Patient Admission: Fill out and enter admission details into the Hospital Information System (HIS), counsel patients, manage room/bed inventory, handle VIP/CIP admissions, and guide patients with TPA admissions.
- Handling Queries: Address patient queries, guide them to appropriate departments, and manage the AHI mailbox.
- Counseling for Surgery/Procedure Patients: Verify patient admission status, provide procedure estimates, coordinate with nursing and PA for surgery schedules, ensure timely payments, and escalate issues as necessary.
- Daily Reports: Generate and distribute daily MIS, bed census, and procedure lists; attach interim bills to patient files.
- Human Resources Responsibilities: Assist in inducting new staff, address grievances, report system issues, suggest improvements, and ensure proper handover.
- Customer Service: Provide efficient, friendly service, resolve patient interactions positively, respect and treat patients and colleagues with sensitivity and transparency, and ensure no patient waits more than 15 minutes.
- Other Duties: Tally cash and forward to the Accounts department, achieve department goals, follow SOPs, provide accurate information during admissions, and liaise with other departments for patient satisfaction.
Qualifications:
- Graduate of any discipline, preferably with customer relations or hospitality qualifications.
- 1-3 years of experience in customer relations in healthcare or hospitality.
- Master's Degree holders: 4 - 8 LPA CTC
- Bachelor's Degree holders: 3 - 7 LPA CTC
Skills Required
- Graduate of any discipline
- 1-3 years experience in customer relations in healthcare or hospitality
- Customer relations or hospitality qualification
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Established in 2002 in Mumbai, India, Asian Heart Institute (AHI) is a premier cardiology and cardiac surgery hospital. It provides world-class cardiac care, blending clinical excellence with innovation and compassion. Recognized as one of the World's Best Specialized Hospitals in Cardiology, AHI specializes in complex heart surgeries, minimally invasive treatments, and preventive cardiology, aiming to provide patients with hope, healing, and happiness.
