The Role
Manages reception and front-office operations, including greeting visitors, controlling access, handling calls and couriers, maintaining records, coordinating service requests, and supporting meetings, onboarding, audits, and client visits. The role collaborates with security, housekeeping, engineering, vendors, and facility teams while maintaining professional service standards, hygiene, confidentiality, and compliance with company policies.
Summary Generated by Built In
Job Title
Executive - Front OfficeJob Description Summary
Job Description
Key Responsibilities:
- Front Desk & Visitor Management
- Greet and welcome visitors, guests, and clients in a professional and courteous manner
- Manage visitor entries, ID issuance, and access control as per site security protocols
- Coordinate with security for visitor movement and approvals
- Handle incoming and outgoing courier, parcels, and mail
- Communication & Coordination
- Attend and direct incoming calls to the concerned departments
- Maintain communication with internal teams, vendors, and facility staff
- Respond to general inquiries and escalate issues when required
- Helpdesk & Administrative Support
- Log service requests and complaints in the helpdesk system (if applicable)
- Coordinate with housekeeping, security, and engineering teams for issue resolution
- Maintain front office records, registers, and reports
- Assist in meeting room bookings, guest seating, and administrative arrangements
- Client & Employee Support
- Support onboarding of new employees and managing guest visits
- Ensure smooth coordination during client visits, audits, and reviews
- Maintain high service standards and professionalism at all times
- Compliance & Hygiene
- Ensure reception and front office area is well maintained, clean, and presentable
- Adhere to company policies, safety norms, and confidentiality standards
- Educational Qualification
- Graduate / 12th Pass (Graduate preferred)
- Experience
- 1–3 years of experience in a front office, reception, or customer service role
- Experience in corporate offices, IT parks, or facility management setups preferred
- Required Skills & Competencies
- Good communication skills (English, Hindi & local language preferred)
- Pleasant personality with customer‑focused attitude
- Basic computer knowledge (MS Outlook, Excel, Word)
- Ability to multitask and handle work pressure
- Professional appearance and telephone etiquette
INCO: “Cushman & Wakefield”
Skills Required
- Graduate or 12th pass; graduate preferred
- 1-3 years of experience in a front office, reception, or customer service role
- Good communication skills in English, Hindi, and preferably the local language
- Basic computer knowledge, including MS Outlook, Excel, and Word
- Pleasant personality with a customer-focused attitude
- Ability to multitask and handle work pressure
- Professional appearance and telephone etiquette
Cushman & Wakefield Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cushman & Wakefield and has not been reviewed or approved by Cushman & Wakefield.
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Retirement Support — A 401(k) with company match is consistently referenced as part of the package. Feedback suggests this provides a solid baseline for long‑term savings across many U.S. roles.
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Leave & Time Off Breadth — Paid time off and company holidays are regularly highlighted and described as a meaningful part of the offering. Feedback suggests time‑off benefits add tangible value alongside base pay.
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Parental & Family Support — Paid parental leave for primary and secondary caregivers, plus backup care and wellbeing resources, are described as available. These offerings indicate a supportive approach to family needs in many roles.
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The Company
What We Do
Cushman & Wakefield (NYSE: CWK) is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Cushman & Wakefield is among the largest real estate services firms with approximately 53,000 employees in 400 offices and 60 countries. In 2019, the firm had revenue of $8.8 billion across core services of property, facilities and project management, leasing, capital markets, valuation and other services.
