Front Office Executive

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Description – Front Office Executive

Location: Client Site: Sector 48, Gurgaon.

Department: Corporate Property Services
Payroll : JLL

Employment Type: Full-Time

Working : Six Day

Position Summary

The Front Office Executive is responsible for ensuring smooth day-to-day front office operations and delivering an exceptional experience to employees, visitors, and stakeholders. The role requires effective coordination with internal teams, support for administrative and recruitment activities, management of operational systems, reporting, facility coordination, and maintaining compliance with organizational processes and service standards.

Key Responsibilities

Front Office & Visitor Management

• Manage reception and front office operations efficiently.
• Welcome and assist visitors, stakeholders and employees in a professional manner.
• Ensure a seamless visitor experience while maintaining security and operational protocols.

Employee Support & Communication

• Respond to employee queries received through phone, email and other communication channels.
• Coordinate with internal departments, including Legal and HR teams to ensure timely resolution of employee concerns.
• Act as a key point of contact for day-to-day employee support requirements.

Recruitment & Onboarding Support

• Support recruitment activities in collaboration with Hiring Managers and the Talent Acquisition team.
• Assist in coordinating interviews, recruitment drives and hiring-related activities.
• Facilitate onboarding and induction programs for new employees to ensure a smooth joining experience.

Reporting & Data Management

• Prepare and maintain daily, weekly and monthly operational reports and presentations for leadership teams.
• Update and manage operational data in Power BI.
• Generate and analyze reports from platforms such as ServiceNow, Workday and other organizational tools.
• Ensure data accuracy, completeness and timely reporting.

ServiceNow & Workday Administration

• Manage end-to-end ServiceNow tickets for both India and Global operations.
• Support employee profile management, contract extensions and employee-related queries through Workday.
• Ensure timely resolution and closure of tickets in line with defined service levels.

Facilities & Operations Support

• Coordinate cafeteria operations, vendor interactions, audits, and quality checks.
• Assist with menu planning and ensure service quality standards are maintained.
• Support space management activities and update occupancy records in TRIRIGA.
• Coordinate facility-related requirements and operational support activities.

Operational & Administrative Support

• Provide support during emergency situations, medical incidents and business continuity activities.
• Assist with weekend operations, stakeholder visits, events, and special requirements.
• Collaborate with cross-functional teams to ensure smooth execution of operational activities.

Required Skills & Competencies

• Strong communication and interpersonal skills.
• Excellent customer service and stakeholder management abilities.
• Proficiency in Microsoft Office Suite, Power BI, ServiceNow, and Workday.
• Strong analytical, reporting and data management skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Problem-solving mindset with a proactive approach to operational challenges.

Preferred Qualifications

• Bachelor's degree, Hospitality or a related field.
• Experience in front office administration, facilities management, employee services, or workplace operations.
• Familiarity with enterprise tools such as ServiceNow, Workday and Power BI.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.