Front Office Coordinator

General Summary:

The Front Office Coordinator receives patients into the health care delivery team, ascertains their needs, schedules appointments, and answers the telephone.  Performs patient billings to facilitate projected goals for days in accounts receivable.

Employment Status:               Hourly – FSLA Non-Exempt Status

Essential Duties and Responsibilities:          

• Processes and enters patient demographic information within the EMR.
• Verifies all patient insurance eligibility prior to visit.
• Posts all payments received in clinic to patient accounts.
• Generates end of day report for clinic and reconciles daily information.
• Completes daily deposit for bank.
• Maintains accounts receivable database for completeness and accuracy of patient information.
• Answers phone and greets patients courteously.
• Scans patient information into electronic medical record system.
• Orders office supplies.
• Places building maintenance orders to ensure all equipment runs properly.
• Ensures all controlled prescriptions are given to correct patients/parents.
• Disburses and maintains accuracy of petty cash.
• Calls all patients to remind them of next day appointments.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of medical business office procedures.
• Knowledge of coding and insurance reimbursement practices.
• Knowledge of patient accounting systems and computer data entry.
• Ability to prioritize and use independent judgment/decision making.
• Knowledge of organizations policies and procedures specific to patient accounting principles.

Typical Working Conditions:

• Frequent contact with staff, patients, and the public.
• Prolonged periods of sitting at a desk and working on a computer in a normal office environment.
• Work may be stressful at times and may require occasional evening or weekend work.

HIPAA Disclosure:

This position has access to systems and/or services that contain protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act of 1996.  Additionally, the position ensures and adheres to strict confidentiality when handling patient information, according to the HIPAA Privacy Act and supporting GAPHC policies and procedures.

Reporting Relationship:         Operations Manager                                       

Supervisory Relationship:      None

Qualifications:

• Must have a High School diploma or equivalent.
• Medical experience preferred.
• Notary Public
• Adaptable, pleasant personality, clerical skills, and must be cooperative and sensitive to the needs of patients.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to satisfactorily perform these essential functions without causing undue hardship for the employer.

• Full range body motion including manual and finger dexterity and eye-hand coordination.
• Sitting, standing, and walking for prolonged periods of time.
• Occasionally lifting and carrying items weighing up to 50 pounds.
• Normal or corrected vision and hearing to normal range.
• Remaining awake and alert while on duty for 8 or more hours per shift.