We are looking for a part-time Front Office Coordinator to join our team!
Consider joining our team of highly skilled, passionate, and growth-oriented professionals. “Work Hard, Play Harder!” is not just a motto, it is our culture.
In addition to our high professional standards, we also LOVE to have fun. Expect fun outings, including company hikes, movies, family BBQ, paint parties, laser tag, and much more!
Consider joining a company where we value our employees and allow them to earn a highly competitive wage. Our team has opportunities to expand their knowledge, skill set and compensation through bonus programs and our continued drive to always improve. Our team works hard and then takes well-deserved time off and holidays.
If you are ready to launch your career, grow and better yourself, want to join a team that really cares about their patients, and be a part of a bigger vision than apply today.
Job DescriptionThe Front Office Coordinator’s (FOC) primary role is to create a “wow experience” for our patients and maintain a pleasant environment. Ensuring high levels of customer service, holding our patients accountable to the scheduled Plan of Care (POC), and achieving utilization goals. The FOC assists the team with the patient “buy in” by scheduling out the Plan of Care (POC) following the evaluation, clearly explaining the financial commitment, and holding patients accountable to arrive on-time and attend all POC appointments.
Scheduling meetings and appointments, experience with a variety of office software (email tools, spreadsheets, and databases) stay on top of patient collections, and place a high emphasis on current and ongoing tracking of metrics to meet company goals.
Duties and Responsibilities:
- Assisting with new employee training
- You are the face and voice of the company
- Maintaining a clean and professional image
- Ability to provide exceptional customer service
- Answering phones, and returning voice mails promptly
- Attending the two-way texting feature for easier communication with patients
- Scheduling appointments and full Plan of Care (POC)
- Visit type rules
- Insurance restrictions
- Therapist specialties
- Visit types and ability to discern when to schedule
- Assist in auth visit tracking and timely notification to the Auth Specialist
- Directing/signing for mail/packages
- Clearing out/monitoring the fax inbox
- Collections
- Obtain collections of 90%+
- Inform patients of collection expectations
- Ensure accuracy in CC, check and cash collections
- Co-pays / Co-insurance / Deductibles
- Enforcing the strict cancellation/rescheduling policy
- Experience with a variety of office software (email tools, spreadsheets, and databases
- Timely opening and/or closing of the clinic (we are looking for the closing shift ending at 6pm)
- Clearing provider schedules for planned and unplanned outages or PTO
- Attending ongoing trainings and bringing improvement ideas to the table for team discussion
- Placing high emphasis on HIPAA compliance
- Utilizing Microsoft TEAMS and Outlook for company correspondence
- Tracking metrics
- Keeping excel trackers up to date
- Keeping a pulse on utilization and arrival rate
- Assistance the NPC's with New Patient Evaluation scheduling
- Understanding common patient objections and how to combat those on the spot
- Grneral understanding of what PT is and ability to explain the value of PT to a patient or interested party
Skills
- Multi-tasking
- Well-organized with a customer-oriented approach
- Exquisite communication and people skills
- Excellent time management and problem-solving skills
Abilities:
- Ability to type 45 words per minute using word-processing software. Able to learn/use other computer programs including Microsoft® Excel, e-mail, and Internet
- Ability to flexibly respond to changing demands
- Ability to organize and prioritize tasks effectively
- Ability to communicate clearly
- Ability to establish and maintain effective working relationships with patients, as a team member, and the public
Schedule: Monday-Friday, Closing shift start times may very - 7pm
Location: Empower Wasilla 3765 E Blue Lupine Suite E, Wasilla AK 99654
Hours: 20-29hrs/ week
Learn more about the Empower Difference by visiting our website: The Empower Difference - Empower Physical Therapy (www.empoweralaska.com)
Additional Benefits:
- Employee discount: 75% off for services received through Empower PT for both employees and their immediate family
- Holidays: 6 major US holidays unpaid time off (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day).
Skills Required
- Ability to type 45 words per minute
- Experience with Microsoft Excel, Outlook, Microsoft Teams, email tools, spreadsheets, and databases
- Exceptional customer service and communication skills
- Ability to organize, prioritize tasks, and multi-task effectively
- Experience scheduling appointments and full Plan of Care (POC)
- Collections experience and ability to obtain 90%+ collections (CC, check, cash accuracy)
- Experience answering phones, returning voicemails, and using two-way texting
- Ability to open and/or close the clinic (closing shift end around 6pm; may vary)
- Understanding of HIPAA compliance and ability to maintain patient privacy
- Familiarity with visit type rules, insurance restrictions, therapist specialties, and auth visit tracking
- Ability to keep Excel trackers up to date and track utilization and arrival rates
- Willingness to attend ongoing trainings and assist with new employee training
What We Do
U.S. Physical Therapy is a publicly held company that operates hundreds of outpatient physical and occupational therapy clinics.
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