RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, greeting and registering patients in a cheerful, professional, and sincere manner, and performing other duties as assigned.
This is a temporary (PRN) position, working about 20 hours per week covering PTO and call ins.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(55%) Registration
- Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays
- Answers phones and handles calls in an efficient and friendly manner
- Fields calls appropriately for center associates
- Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
- Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
- Orders office supplies as needed
- Maintains supply of patient information sheets
- Pushes imaging via electronic interfaces
- Completes confirmation calls and provides preparation instructions to patient
- Faxes reports, billing information, and medical release forms as requested
(20%) Insurance
- Verifies patient's insurance
- Pre-certifies all exams with patient's insurance company
- Obtains insurance authorization
- Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
- Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines
(20%) Scheduling
- Arranges transportation, interpreters, and hotel accommodations for patients when appropriate
- Enters and submits patient exam orders
- Verifies orders match exam schedules
- Schedules referrals and ensures proper authorizations are obtained
- Schedules walk-in patients
- Processes requests for image orders and CDs from referring physicians and patients
- Maintains an up-to-date and accurate database on all current and potential referring physicians
(5%) Performs other duties as assigned
Preferred QualificationsRequired:
- High school diploma or equivalent
- Working knowledge of Microsoft Office
- 1-2 years customer service experience
- Proficient with using computer systems and typing
Preferred:
- Previous medical office experience
- Medical terminology and office background
- Insurance knowledge
- Bilingual
RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.
We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.
We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers.
DailyPay implementation is contingent upon initial set-up period.
Top Skills
What We Do
As a leading national subspecialty provider for advanced diagnostic and interventional radiology services, RAYUS Radiology is challenging the status quo by shining the light on radiology and making it a critical first step in diagnosis and proper treatment. With more than 2,000 team members and over 400+ affiliated radiologists, we are committed to delivering clinical excellence in communities across the U.S., driven by our compassionate, safe, and cost-efficient care, and superior service to referring providers and patients.
RAYUS Radiology is the premier provider of high-quality radiology services such as MRI, PET/CT scans, along with minimally invasive techniques like interventional and vascular services, plus injections and biopsies. This extensive range of services is offered through our growing national footprint with 140 centers and short- and long-term hospital partner solutions across all 50 states.
We are currently involved in more than 150 clinical trial protocols. In addition, we acquire, manage, and distribute over 75 million images annually across modalities, putting us squarely at the forefront of the nation’s shift to personalized, targeted medicine.
RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services—all to provide the highest level of patient care possible.
