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Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.
Job Description
Experience
- One year of front office or customer service experience in a healthcare setting
Preferred Qualifications
- College degree
- Knowledge and utilization of patient registration systems, insurance verification systems, and/or Medicaid portals
- Pediatric office setting
Education
- High school diploma or equivalent
Certification Summary
- No professional certifications required
Knowledge, Skills, and Abilities
- Knowledge of medical terminology
- Proficient in EMR systems and basic computer applications (Word, Excel, email)
- Excellent interpersonal, organizational and communication skills
- Excellent customer service skills
- Proven ability to multitask in a fast-paced environment
Job Responsibilities
- Greet patients and families with a friendly and professional demeanor.
- Assist patients in completing intake questionnaires in MyChart.
- Verify patient insurance through batch eligibility or on demand. Contact patients whose insurance is inactive, or the PCP is incorrect.
- Check in patients, verify demographics and insurance information, responsible party, secondary insurance, PCP, etc.
- Check out patients, collect copays, coinsurance, deductibles and outstanding balances. Understand insurance rules and explain to patients. Review charge capture adding modifiers, linkage as needed. Collaborate with clinical staff to ensure accuracy. Provide follow-up instructions and schedule next appointment.
- Monitor patient accounts and assist with collecting outstanding balances.
- Assist patients with billing questions, payment plans, and financial paperwork.
- Ensure daily payment reconciliation.
- Schedule appointments and manage provider calendars.
- Knowledge of primary care well visit and immunization schedule.
- Recall, reminders and follow up all missed appointments.
- Answer multi line incoming calls, respond to inquiries, and direct calls appropriately. Follow protocols for giving clinical advice and identifying urgent/emergent issues.
- Maintain patient confidentiality and adhere to HIPAA regulations.
- Update and maintain accurate patient records in the electronic medical record (EMR) system.
- Process referrals, prior authorizations, and medical record requests.
- Assist in form completion - 3231, 3300, sports, camp, etc.
- Manage incoming and outgoing mail, faxes, scans, and other communications.
- Ensure waiting area and front office are clean, organized, and child friendly.
- Collaborate with clinical staff to support patient flow and service excellence.
Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
Primary Location Address
Job Family
Skills Required
- One year of front office or customer service experience in a healthcare setting
- High school diploma or equivalent
- Knowledge of medical terminology
- Proficiency in EMR systems and basic computer applications, including Word, Excel, and email
- Excellent interpersonal, organizational, communication, and customer service skills
- Ability to multitask in a fast-paced environment
- College degree
- Knowledge and use of patient registration systems, insurance verification systems, and/or Medicaid portals
- Experience in a pediatric office setting
Children's Healthcare Of Atlanta Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Children's Healthcare Of Atlanta and has not been reviewed or approved by Children's Healthcare Of Atlanta.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is paired with on‑site or near‑site primary care, a 24/7 nurse line, Teladoc, and counseling resources. Wellness services such as fitness centers, classes, and biometric screenings reinforce access to care and preventive support.
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Parental & Family Support — Near‑site child care, a child‑care credit, adoption and fertility assistance, and paid parental and other leaves indicate strong family‑oriented support. Everyday convenience perks like a free concierge service further ease caregiving and life logistics.
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Retirement Support — A dual‑plan setup with a 403(b) savings plan and a separate employer‑funded 401(a) growth plan signals meaningful long‑term financial support. Financial‑wellness resources are also highlighted.
Children's Healthcare Of Atlanta Insights
What We Do
For more than 100 years, Children’s Healthcare of Atlanta has depended on clinical and nonclinical employees to help make kids better today and healthier tomorrow. Consistently ranked as one of the leading pediatric healthcare systems in the country by U.S. News & World Report, Children’s is the only freestanding pediatric healthcare system in Georgia and one of the largest pediatric clinical care providers in the country. We’re also one of Atlanta’s leading employers and have been recognized as one of the nation’s top places to work. Our System includes: • 789 licensed beds • Three hospitals • Urgent Care Centers • Marcus Autism Center • Center for Advanced Pediatrics • Support Center for nonclinical staff • More than 14,000 employees, including more than 4,400 nurses and 2,300 physicians representing more than 60 pediatric specialties and programs Why Children’s? Here are some of the reasons new graduates and experienced clinicians alike choose Children’s. • We manage more than 1.1 million patient visits and 44,400 surgical procedures annually. • We are home to the only Level 1 and one of the only Level 2 pediatric trauma centers in Georgia. • We take a team approach to care. Our clinicians collaborate with social workers, chaplains, music therapists, therapy dogs and many others to help ensure kids receive comprehensive care.
