Description
The Front Office Assistant serves as a point of contact for patients and plays a key role in ensuring a smooth and welcoming experience. This individual manages patient check-in and check-out processes, presents patients with out-of-pocket treatment costs, helps patients understand their financial responsibilities, and answers the phone. The ideal candidate is organized, detail-oriented, and enjoys working in a fast-paced dental environment.
Duties and Responsibilities
- Greet patients and visitors warmly and professionally.
- Answer phone calls and direct them appropriately.
- Schedule and confirm patient appointments.
- Efficiently check patients in and out.
- Verify patient information and insurance coverage.
- Collect and post payments accurately.
- Assist with patient paperwork and medical history updates.
- Document accurate notes and records in patient accounts.
- Manage communication with referring practices.
- Perform administrative office tasks using a computer and dental software.
- Maintain patient confidentiality in accordance with HIPAA regulations.
Requirements
- 1+ years of dental front desk experience preferred.
- 1+ years of customer service experience preferred. We value a friendly, patient first attitude.
- Strong verbal and written communication skills.
- Basic understanding of dental insurance
- Proficiency with computer-based tasks.
- Professionalism, reliability, and a positive attitude.
- High school diploma or equivalent.
Benefits Offered
- Medical, Dental, and Vision Insurance
- Life Insurance
- Long and Short-Term Disability
- Paid Time Off
- 401(k) with Company Match
Skills Required
- 1+ years of dental front desk experience
- 1+ years of customer service experience
- Strong verbal and written communication skills
- Basic understanding of dental insurance
- Proficiency with computer-based tasks
- Professionalism, reliability, and a positive attitude
- High school diploma or equivalent
What We Do
HighFive Healthcare is a leading specialty dental support organization focused on oral and maxillofacial surgery and endodontics. It provides practice management services, supporting the growth and operations of dental practices so professionals can focus on patient care.
