- Bilingual English/Spanish, both spoken and written fluency, required.
- Minimum 1 year experience in a busy front desk/front office setting and exceptional
customer service experience required. Position reports directly to the Office Manager.
Punctuality, regular attendance required. Office hours: M-Th: 8:45AM – 5:00PM, F: 8:45AM – 12PM.
- Presents a friendly, outgoing, and professional demeanor as the “face” of our organization, making a great first impression to callers, visitors, and team members.
Business Casual attire required.
- Excellent communication, organizational, multi-tasking, and interpersonal skills are
essential as well as proficiency in Microsoft Office – Word, Excel, Adobe, and other
software platforms as needed. Ability to remain calm and professional under pressure.
Takes ownership of role, self-motivated, and exhibits initiative to assist Office Manager
and other Managers/Team Members when needed.
- Answer busy, multiline phone system and general customer inquiries, and directing to
appropriate staff member when needed, and ability to take and relay phone messages.
Ring Central or similar VOIP system preferred.
- Experience in CINC System or other similar accounting/community maintenance system,
preferred but not required.
- Experience in monitoring multiple email accounts and composing business emails and
- memos.
- Sort and distribute daily mail, record and distribute incoming packages.
- Maintains cleanliness of front desk and lobby, including maintaining front desk office
- supplies.
- Assist Office Manager with tasks such as office printer maintenance, maintaining and
- distributing office lists, breakroom supply ordering, maintenance requests, distribution of
- pool / gate access cards for community residents.
Benefits
- Full-time position with benefits, including Medical, Dental, Vision, after 60th day of employment, with available voluntary Life, STD, LTD, and ADD after 90-days employment.
- Eligible to participate in 401K with 4% company Safe Harbor Match, and immediate vesting, no waiting period.
- Also includes generous PTO, as well as generous paid holiday calendar.
Skills Required
- Bilingual English and Spanish spoken and written fluency
- At least 1 year of experience in a busy front desk or front office setting
- Exceptional customer service experience
- Punctuality and regular attendance
- Excellent communication, organizational, multitasking, and interpersonal skills
- Proficiency with Microsoft Office, including Word and Excel, Adobe, and other software platforms
- Ability to remain calm and professional under pressure
- Self-motivation, initiative, and willingness to assist managers and team members
- Experience with RingCentral or a similar VOIP system
- Experience with CINC System or a similar accounting or community maintenance system
- Experience monitoring multiple email accounts and composing business emails and memos
What We Do
HOA Talent is a recruitment and career-advisory platform that connects HOA industry professionals with management companies that prioritize sustainable careers.
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