Sr. Front Office Assistant
Location: 3980 Colonnade Parkway
Schedule: Monday-Friday | 8:30 AM - 5:00 PM
Are you a confident, customer‑focused professional who enjoys learning new skills and being part of a collaborative team? If so, we’d love to meet you! We’re looking for a Senior Front Office Assistant to support our busy, moderately paced medical office with high-quality service and a positive attitude.
🌟 Why You’ll Love This Role
You’ll be the welcoming face of our practice—helping patients feel taken care of from the moment they walk in. This position is perfect for someone who enjoys variety, teamwork, and staying organized throughout the workday.
About Baptist Health Medical Group
Baptist Health Medical Group is a physician-led group established on a foundation of compassionate care and clinical excellence. Guided by this commitment to compassion and excellence, our teams of physicians, advanced practice professionals, nurses, clinicians and office staff work together to meet every patient’s total healthcare needs.
As part of Baptist Health’s extensive network of comprehensive healthcare services, Baptist Health Medical Group is committed to providing the community easy access to integrated care. Our expansive range of practices offer close-to-home locations and convenient appointment options.
Providing expert care in over 18 areas of focus — from primary care to specialty institutes — Baptist Health Medical Group includes more than 600 physicians and advanced practice professionals.
Baptist Health Offers Great NEW Competitive Pay and Great Benefits Package that Includes:
- Medical, Dental, Vision
- 403(b) Retirement Savings Plan
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Paid Time Off (up to 5 weeks to start)
- Life Insurance
- Extended Leave Plan (ELP)
- Family Care (childcare, elder care, pet care)
- Paid Parental Leave
- Pet Insurance
- Car Insurance
- Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt
ALL BENEFITS START DAY ONE
Responsibilities
🧩 What You’ll Do
- Provide exceptional customer service to patients, visitors, and clinical staff
- Perform routine scheduling and administrative functions
- Manage multiple tasks such as answering phones, filing, and processing documentation
- Complete charge entry and cash handling accurately
- Serve as a liaison between patients, physicians, and insurance companies (including referrals and authorizations)
- Support quality assurance activities and help maintain a clean, organized office environment
📘 What You Bring
- 2+ years of experience in a medical office environment
- High school diploma or equivalent
- Confidence learning new systems and skills
- Strong communication and customer service demeanor
- Ability to multitask in a moderately paced setting
- Experience with ICD & CPT coding is a plus
- Comfortable working collaboratively with a supportive team
💼 Working With Us
When you join our team, you’re supported by colleagues who care about the work we do and one another. We value reliability, professionalism, and a warm, patient‑centered approach.
Skills Required
- 2+ years of experience in a medical office environment
- High school diploma or equivalent
- Strong communication and customer service skills
- Ability to multitask in a moderately paced setting
- Ability to learn new systems and skills
- Ability to work collaboratively with a supportive team
- Experience with ICD and CPT coding
Baptist Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Baptist Health and has not been reviewed or approved by Baptist Health.
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Healthcare Strength — Multiple medical, dental, and vision plan options, plus wellness incentives and some no‑cost or subsidized elements, are highlighted across benefits materials. Feedback suggests these options are broad and competitive for healthcare roles.
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Leave & Time Off Breadth — Generous paid time off—sometimes noted as nearly five weeks for new full‑time employees—and options like PTO cash‑in are emphasized. Feedback suggests time‑off programs are a notable strength, though specifics vary by entity.
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Parental & Family Support — Paid parental leave, fertility and adoption assistance, and back‑up family care services are included in several locations. Feedback suggests these family‑focused offerings add meaningful value beyond core insurance.
Baptist Health Insights
What We Do
Baptist Health is a private, not-for-profit, faith-based healthcare system serving Central Alabama. Its network includes five acute-care hospitals, more than 1,700 licensed beds, a free-standing emergency room, and Baptist Health Medical Group primary and specialty care across more than 60 locations. Approximately 2,600 physicians and over 7,000 team members provide accessible, high-quality, compassionate care to area communities throughout Central Alabama.
