Front Office Assistant - Philadelphia (West Tabor Rd., N. Broad St., Northeast Philadelphia), PA
Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.
Responsible for providing excellent customer service checking in patients, receiving payments, and assisting in daily operations.
Maintain friendly, professional attitude towards patients, offer a “white glove” experience.
Provide an exceptional experience by guiding new patients through their intake process.
Collect urine and saliva samples for patient drug screens as needed
Maintains daily financial records and reports
Coordinates with medical and clinical staff to coordinate intakes
Provides clerical and logistical support
Oversees patient accounts and financial responsibilities
At minimum, High School Diploma or GED required.
Customer Service experience in a fast paced environment preferred.
Experience in healthcare, addiction medicine, office administration preferred.
Lived Addiction experience is a plus.
It is expected that Front Office Assistants have flexibility to support on weekends and evenings. Expected hours for this role are 20-25 hours per week.
Travel to North Broad Street, West Tabor Road, and Frankford Ave. (Northeast Philadelphia) is required.
Medical, Dental, and Vision Insurance
PTO
Variety of 401K options including a match program with no vesture period
Annual Continuing Education Allowance (in related field)
Life Insurance
Short/Long Term Disability
Paid maternity/paternity leave
Mental Health day
Calm subscription for all employees
Crossroads Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Crossroads and has not been reviewed or approved by Crossroads.
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Parental & Family Support — Paid maternity and paternity leave are part of the package for full‑time teammates. This provides family‑focused support during key life events.
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Retirement Support — A Safe Harbor 401(k) with a company match is offered. This facilitates structured, employer‑supported retirement savings.
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Wellbeing & Lifestyle Benefits — Designated mental health days, Calm app access, and flexible schedules are highlighted. These offerings can bolster day‑to‑day wellbeing beyond base pay.
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What We Do
We exist to improve health equity in order to create superior outcomes. Crossroads is a behavioral healthcare company founded in 2005, with more than 110 locations across nine states. We provide medication-assisted treatment (MAT) and measurement-based care to help our patients on their path to recovery. We also offer services for hepatitis C, toxicology screening, digital health screens, and smoking cessation in many of our locations. We provide the highest level of convenience with TeleVisits, our 24/7 hour call center, and appointments within 48 hours or less
