Omni Fort Lauderdale Hotel
The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.
JOB PURPOSE: To ensure the maximum guest satisfaction in a consistent and controlled atmosphere providing Food and Beverage products complying with Omni Food & Beverage standards. Responsible for the proper training and supervision of Food & Beverage personnel.
ESSENTIAL JOB FUNCTIONS:
- Ensure that Four Diamond standards and a consistent level of guest satisfaction are met.
- To be thoroughly acquainted with front desk, guest services, and ideal services operations.
- Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously by Front Office staff (proper posting of staff, grooming standards, MOS standards being followed).
- To be thoroughly acquainted with all check-in and check-out procedures and policies, including familiarity with all hotel amenities and local attractions.
- Ensure all needed reports and checklists are run and completed.
- Continued training done with all associates - conducting four Moments of Service on each associate, per month.
- To appropriately protect confidential guest information and guest room key access according to Front Office SOP’s.
- Possess a thorough familiarity with the Select Guest program. Provide required SG training to staff.
- Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
- Monitor all guest requests to ensure they are met within the prescribed time limits and handle all guest complaints maintaining a satisfactory impression with the guest.
- Effectively engage in the service recovery process, handling all guest concerns efficiently and to the satisfaction of the guests.
- Participate in issue prevention meetings and respond to alerts in Opera according to direction of management.
- Communicate all hotel, guest, and group information to associates on a daily basis.
- Become familiar with all hotel operating systems and programs.
- Assist with weekly supply inventory and order front office supplies and uniforms.
- Assist with rate discrepancy report.
- Assist with balance reports and credit check reports daily.
- Adhere to all Systems and Controls of the Front Office, and appropriate areas of responsibilities.
- Assist with the creation of schedules and monitor staffing levels according to business cycles.
- Recruit, interview, hire, and train Front Office line associates.
- Effectively coach and counsel associates as needed and complete performance evaluations.
- Responsible for scheduling and facilitating monthly OST meetings including agenda development and execution (one training hour per month and meeting minutes on file in HR monthly).
- Responsible for ensuring all Omni Standards are applied with regard to new hire training paperwork and orientation, disciplinary procedures, uniform issuance.
- Maintain a highly motivated and trained staff that continually strives for personalized, quality service and the creation of memorable guest experiences.
- Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies. Reinforce and train associates on Power of One and Power of Engagement principles.
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
QUALIFICATIONS:
- Minimum of 3 years directly related experience (Hotel-Front Desk) in a managerial role.
- Exceptional knowledge and understanding of front office and guest services operations.
- Candidate must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff.
- Ability to teach employees importance of, and how to interact with internal/external guests and courteously solve internal requests
- Able to set priorities for the Front Office team and provide feedback to others that enhances performance.
- Prior experience managing schedules, payroll, service recovery and associate relations matters required.
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
- Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment.
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
- Developed computer proficiencies, OPERA experience a plus.
- Must be able to work a variety of shifts, including weekends and holidays.
ENVIRONMENT & POSITION ANALYSIS:
- Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
- Stand or walk for an extended period or for an entire work shift.
- Requires repetitive motion.
- May work both indoors and outdoors in motor lobby parking area.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Skills Required
- Minimum of 3 years of directly related hotel front desk experience in a managerial role
- Exceptional knowledge of front office and guest services operations
- Proven leadership skills, including delegation, training, development, and staff motivation
- Ability to teach employees effective guest interaction and courteous resolution of requests
- Ability to prioritize team responsibilities and provide performance-enhancing feedback
- Experience managing schedules, payroll, service recovery, and associate relations matters
- Clear and pleasant verbal and written English communication skills
- Strong organizational skills and ability to multitask in a fast-paced environment
- Ability to work under pressure during periods of high arrivals and departures
- Ability to handle stressful situations while maintaining a calm and welcoming demeanor
- Developed computer proficiency
- OPERA experience
- Ability to work varied shifts, including weekends and holidays
- Ability to move, lift, carry, push, and pull objects weighing up to 40 pounds
- Ability to stand or walk for extended periods or an entire work shift
Omni Hotels & Resorts Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Omni Hotels & Resorts and has not been reviewed or approved by Omni Hotels & Resorts.
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Healthcare Strength — Health coverage is presented as comprehensive, including medical, dental, vision, telemedicine, employee assistance, and disability options. Feedback suggests these offerings exceed a basic hospitality package when combined with other core benefits.
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Retirement Support — Retirement benefits include a 401(k) with employer match, complemented by savings options such as HSAs and FSAs. Feedback suggests these elements add meaningful long-term value alongside base pay.
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Wellbeing & Lifestyle Benefits — Travel and lifestyle discounts—covering hotel rooms, dining, spas, retail, transportation, and theme parks—are highlighted as strong perks. Tuition assistance, education discounts, leadership development, and hardship support further enhance the overall benefits experience.
Omni Hotels & Resorts Insights
What We Do
Omni Hotels and Resorts creates genuine, authentic guest experiences at 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni Hotel and Resort showcases the local flavor of the destination while featuring four-diamond services, signature restaurants, Wi-Fi connectivity and unique wellness options. Known for its award-winning, personalized service, Omni Hotels leaves a lasting impression with every customer interaction, with a heightened level of recognition and rewards delivered through its Select Guest loyalty program and the company's "Power of One" associate empowerment program.
