Front Office Assistant - Louisville and Jeffersontown, KY

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Crossroads is a leading addiction treatment provider of outpatient medication-assisted treatment (MAT). We treat patients with opioid use disorder (OUD) using medications such as methadone and suboxone/ buprenorphine. We pride ourselves in supporting our patients’ medical and personal recoveries from substance use disorder. Starting our fight against the opioid addiction crisis in 2005, Crossroads has remained physician led and patient focused as we’ve grown to 100+ clinics across nine states. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

Day in the Life of a Front Office Assistant

• Responsible for providing excellent customer service checking in patients, receiving payments, and assisting in daily operations.

• Maintain friendly, professional attitude towards patients, offer a “white glove” experience.

• Provide an exceptional experience by guiding new patients through their intake process.

• Collect urine and saliva samples for patient drug screens as needed

• Maintains daily financial records and reports

• Coordinates with medical and clinical staff to coordinate intakes

• Provides clerical and logistical support

• Oversees patient accounts and financial responsibilities

Education and Experience requirements:

• At minimum, High School Diploma or GED required.

• Customer Service experience in a fast paced environment preferred.

• Experience in healthcare, addiction medicine, office administration preferred.

• Lived Addiction experience is a plus.

​Hours, Schedule, and Travel (if applicable)

It is expected that Patient Ambassadors have flexibility to support on weekends and if applicable, evenings. Expected hours for this role are 37-40 hours per week. See specific schedule requirements below. Travel is required between clinic locations in Jeffersontown and Louisville

• Monday - 4:45 am to 12:3 0pm Jeffersontown
• Tuesday - 9:00 am - 2:00 pm Louisville
• Wednesday - 9:00 am - 1:00 pm Louisville
• Friday - 4:45 am to 12:30 pm Jeffersontown
• Saturday - 8:00 AM am to 2:00 pm Louisville

Position Benefits

• Have a daily impact on many lives.

• Excellent training if you are new to this field.

• Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.

• Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.

• Opportunity to save lives everyday!

Benefits Package

• Medical, Dental, and Vision Insurance

• PTO

• Variety of 401K options including a match program with no vesture period

• Annual Continuing Education Allowance (in related field)

• Life Insurance

• Short/Long Term Disability

• Paid maternity/paternity leave

• Mental Health day

• Calm subscription for all employees