The Front Office Assistant I will perform a variety of general clerical duties and special projects
ESSENTIAL JOB FUNCTIONS:
- Greets and checks- in patients including handing out questionnaire/files, scanning insurance card, and collecting co-payments.
- Assist & educate patients on MyChart and Self-Service Station
- Schedules appointments for patients.
- Answer phone calls and respond to requests appropriately.
- Calls patients to remind them of upcoming appointment and changes to providers’ schedule.
- Verify/updates patient insurance and billing discrepancies.
- Inform and refer patients of the NEMS’ services and programs.
- Conduct periodic updates of demographic, registration items, and financial data.
- Transfer triages patients to Medical Clinic team.
- Receives, sorts, and routes daily mail.
- Prepares and send out mailings.
- Assist in outreach projects.
- Reviews, responds, or forwards patient portal messages to ensure completion
- Complies to HIPAA protocols and obtains proper consent.
- Cover & rotates to other clinic sites or medical departments as required
- Participates with achieving organizational and CAHPS goals
- Performs other job duties as required by manager/supervisor.
- Completion of a high school diploma or equivalent required
- Must be proficient in computers.
- Must have strong communication, customer service skills, and attention to detail.
- Prior customer service experience preferred.
- Prior experience in a medical field is a plus.
LANGUAGE:
- Must be able to fluently speak, read and write English.
- Fluency in Chinese (Cantonese and/or Mandarin) required.
- Fluency in other languages are an asset.
STATUS:
- This is an FLSA Non-exempt position.
- This is not an OSHA high-risk position.
- This is a Full Time position.
NEMS is proud to be an Equal Opportunity Employer welcoming diversity in our workforce. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
NEMS BENEFITS: Competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children; and company contribution to 401(k).
Skills Required
- High school diploma or equivalent
- Proficient in computers
- Strong communication, customer service skills, and attention to detail
- Fluently speak, read, and write English
- Fluent in Chinese (Cantonese and/or Mandarin), Vietnamese, Spanish depending on location
- Prior customer service experience
- Prior experience in a medical field
- Comply with HIPAA protocols and obtain proper consent
What We Do
North East Medical Services (NEMS) is a non-profit community health center that provides affordable, comprehensive, and compassionate healthcare services to the San Francisco Bay Area. Targeting medically underserved and low-income populations, NEMS operates numerous clinics offering primary care, dental, and behavioral health services, delivering linguistically competent and culturally sensitive care in multiple languages to improve the overall well-being of the community.
