The Role
Manages front desk operations, welcomes guests, provides first-level customer assistance, handles documents and correspondence, and maintains tracking logs. Oversees office supplies, inventory, administrative staff, maintenance, cleanliness, budgets, databases, and confidential filing systems. Supports employee offboarding, country initiatives, and general administrative needs while coordinating with internal teams and maintaining high standards of integrity, organization, communication, and confidentiality.
Summary Generated by Built In
Our client is a key player in the Fin-tech Space. They have built a trusted payment infrastructure that allows consumers and businesses to make and receive payments conveniently, and border less.
Job Responsibilities
Front Office Management
- Be the frontline of the company and take complete ownership of the front desk functions.
- Welcome and receive guests in a friendly and respectful manner always.
- Have a good knowledge about the operational workings of our client and be able to provide 1st level support/assistance i.e customer service, product information, etc to customers and guests alike and escalate to appropriate persons where needed.
- Receive official documents and parcels and deliver it to the appropriate teams while keeping a tracking log schedule.
- Maintain a spreadsheet of all official documentation and follow up with relevant teams when actions are required.
- Maintain confidentiality with sensitive information and correspondence.
Office Administration
- Manage and oversee the procurement processes of offices supplies, maintain inventory of stock.
- Supervision of administrative staff (cleaning staff, security officers, ad-Hoc staff).
- Key contact for office maintenance and repairs. Perform periodic spot checks to ensure the office is clean, hygienic and fit for purpose.
- Prepare weekly reports on expenses and office budgets as well as facility status.
- Maintain and update company databases.
- Organize a filing system for important and confidential company documents.
- Distribute and store correspondence (e.g., letters, emails and packages).
- Work closely with the People Business Partners as regards offboarding (managing the process of company property retrievals as required).
- Support with country initiatives as required/assigned
- Provide overall administrative support to teams.
Requirements
- 1-2 years of office management or similar, transferable experience.
- Very high ethical standards and integrity.
- Attention to detail and a go getter attitude to manage the office end-to-end.
- Extremely organized and a real problem solver.
- Excellent interpersonal, written and verbal communication skills.
- Proficiency with MS Office (MS Excel and MS Word, specifically) and experience with HRIS.
- Good knowledge of generic office procedures and the ability to understand and further explain our client's offerings.
Skills Required
- 1-2 years of office management or similar transferable experience
- Very high ethical standards and integrity
- Attention to detail and a proactive, go-getter attitude
- Strong organizational and problem-solving skills
- Excellent interpersonal, written, and verbal communication skills
- Proficiency with Microsoft Office, specifically Excel and Word
- Experience with HRIS
- Knowledge of generic office procedures
- Ability to understand and explain the company’s offerings
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The Company
What We Do
eRecruiter Nigeria is a recruitment consultancy that helps employers find candidates by offering services in talent acquisition, recruitment, outsourcing, and payroll, aiming to reduce cost-per-hire.
