Civeo Crown Services is currently looking to fill a position for a temporary Front Office Administrator (FOA) . The successful candidate will be responsible for providing administrative support with a particular focus on reservations and customer service. The FOA will work as a member of the Front Office Team to achieve overall performance goals identify opportunities and maintain an efficient, effective work environment. Reporting to the designated supervisor, the successful candidate will work 20 days on and 10 days off rotation, which may include days, nights, weekend shifts and statutory holidays.
Key Responsibilities:
· Providing administrative support to the Front Office Supervisor
· Data Entry
· Guest Services (handling reservation and guest inquiries both in person and over the telephone)
· Provide exceptional customer service
· Other duties as assigned
Qualifications:
· Ability to meet deadlines (email, telephone inquiries, guest inquiries)
· Computer literate with Microsoft Office programs, and Hotel reservation systems
· Must be willing to work shift work
· Previous hotel experience working in a front desk capacity is an asset
· Attention to detail and problem-solving ability
· Ability to work independently with little supervision
· Ability to multitask and work in a fast paced environment
· Possess a positive, friendly and professional attitude
· Ability to work well with peers in a group environment
· Excellent verbal and written communication skills
· Excellent organizational and time management skills
Working Conditions
· Ability to work in rotational shifts in a remote environment
· Manual dexterity required to use desktop computer and peripherals
· Overtime as required
While we own an incredible responsibility to provide remarkable service to our guests from various walks of life, we are also strongly committed to providing inclusive, equitable and respectful workplace to our employees and for our communities we serve.
We continuously seek to improve our diversity and inclusion practices to establish a respectful and collaborative workforce. In pursuit of our diversity and inclusion values, we seek applicants with a varied range of skills, experiences, and competencies. All those qualified individuals who would further contribute to our diversification are encouraged to apply.
Skills Required
- Ability to meet deadlines
- Computer literate with Microsoft Office programs and Hotel reservation systems
- Previous hotel experience in a front desk capacity
- Attention to detail and problem-solving ability
- Independent with minimal supervision
- Exceptional multitasking in a fast-paced environment
- Positive, friendly, and professional attitude
- Excellent verbal and written communication skills
- Excellent organizational and time management skills
What We Do
Civeo is a global workforce accommodation specialist that helps people maintain healthy and productive lives while living and working away from home. Civeo Australia has more than 24,000 rooms under management throughout Queensland, New South Wales, Western Australia and South Australia. We are part of Civeo Corporation, a global company with regional operations in Australia, the United States and Canada with a combined total of over 40,000 rooms. Civeo’s core values Safety, Care, Integrity, Excellence, Respect and Collaboration are the principles that form the foundation on which we perform work and ultimately influence and shape our amazing culture. Unsurprisingly, they are the practices we use every day in everything we do.
