At Coastal Horizons, our mission is to provide a continuum of professional services to promote healthier lives, stronger families, and safer communities. We are currently seeking a motivated and passionate Front Office Administrative Assistant-Bilingual to join our dynamic team. If you're looking for an opportunity to make a difference, we invite you to explore the exciting positions available with us.
JOB TITLE: Front Office Administrative Assistant-Bilingual (Spanish Speaking)
JOB POSTING:
REQUIRED EDUCATIONAL/EXPERIENTIAL QUALIFICATIONS:
- High School Graduate, some college business course work preferred.
- Two (2) years of previous experience with secretarial or clerical experience.
OR
- Equivalent combination of education and experience
POSITION HIGHTLIGHTS:
- Greeting the patient with a positive attitude
- Collecting payments
- Verify patient demographics
- Verify patient funding source (grant, insurance, sliding fee, self-pay)
- Provides patient assistance with incoming and outgoing calls (i.e. scheduling, transferring, etc.)
- Checks emails and voicemails daily to assist with patient needs
- Assists with scanning and faxing documents into patient charts
- May be asked to work in another location (Horizons Health or WHAT Clinic) if needed.
- Subject to the OSHA rules and regulations on blood borne pathogens due to the possible exposure of various body fluids.
- Ability to comply and enforce HIPAA requirements
- Provides exceptional customer service to clients at Point of Care and over the phone.
- Completion of the check in and check out process including the scheduling of future appointments.
- Collects, verifies, and accurately enters data into Electronic Medical Records.
- Collects payments and reconciles cash drawer daily, and prepares weekly deposits.
- Performs other related duties as directed.
ADDITIONAL INFORMATION:
- General knowledge of administrative practice and procedures.
- Ability to use correct grammar, vocabulary, and spelling.
- Knowledge of arithmetic and its uses in general office work.
- Ability to gather and give basic information and instructions on Agency programs and services based on inquiries.
- Ability to operate any office machines required by the position such as computer and printer, typewriter, calculator, and other equipment.
- Ability to arrange and place records, reports, and files into proper sequence.
- Ability to establish and maintain effective working relationships.
- Willingness to work with clients who have specialized needs and interact with them professionally.
- Commitment to meeting the needs of diverse clients by following diversity and inclusion agency practices and guidelines
- Ability to physically perform the basic life operational functions of stooping, standing, walking, fingering, grasping, talking, hearing, and repetitive motions.
- Must be able to perform sedentary work exerting up to ten (10) pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Must possess the visual acuity to prepare and analyze data and figures, operate a computer, and do extensive reading.
SALARY & BENEFITS:
- Competitive salary based on experience
- Comprehensive medical, dental, and vision insurance
- Educational loan repayment programs & Career growth
- Retirement savings plan/401K
- Paid time off programs, rollover hours, 14 paid holidays
- Employee engagement activities, resource groups, and diversity events
HOW TO APPLY:
Interested candidates should submit their resume and cover letter through our Careers Page. If you require an accommodation during the application process, please contact us at [email protected].
We look forward to reviewing your application!
EEO STATEMENT
Coastal Horizons is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.
Skills Required
- High school diploma or equivalent
- Some college business coursework
- Two (2) years secretarial or clerical experience or equivalent combination of education and experience
- Bilingual Spanish speaking
- Experience using Electronic Medical Records and accurate data entry
- Ability to collect payments, reconcile cash drawer, and prepare deposits
- Knowledge of administrative practices, correct grammar, spelling, and basic arithmetic
- Ability to operate office equipment (computer, printer, fax, phone/voicemail)
- Ability to comply with and enforce HIPAA and OSHA blood borne pathogen rules
- Ability to perform basic physical tasks (stooping, standing, repetitive motions) and visual acuity for reading/data
What We Do
Coastal Horizons Center, Inc. is a nationally accredited, non-profit human service organization in southeastern North Carolina. Its mission is to promote choices for healthier lives, stronger families, and safer communities through evidence-based professional services. These include substance use and mental health treatment, crisis intervention, primary care, justice, and veteran services, serving over half of the counties in North Carolina.
