Role Responsibilities
As a Front-Line Associate, you will be responsible for maintaining customer services as per company standard, generating money transfer transactions, cash register operations and loss prevention in adherence to store standards, company policies and front desk procedures.
Branch Location: Shah Alam
- You will be responsible for welcoming customers, providing them with guidance & help in processing their transactions.
- Ensuring that all transactions are performed in accordance with our compliance rules and you will professionally deal with customers inquiries in a timely manner.
- Cash handling and maintaining cash register operations including reports using MS Office tools.
- Work collaboratively with a supportive team to meet operational and performance targets.
Role Requirements
- 0-2 yrs of customer service experience (preferably in financial services or retail)
- Problem-solving skills.
- Minimum Qualification required – SPM.
- Open to Fresh Graduates.
- Experience in cash management.
- Good communication skills.
- Fluency in English – additional languages are a strong advantage.
- Experience in currency exchange is a plus.
- Basic work experience with MS Office tools (MS Excel, Word, Outlook)
- Can work according to the schedule and can work on weekends.
Work Shift
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. Due to the nature of this role, the expectation is to work from the office full time.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your Malaysia-specific benefits include:
- Annual Leave, Sick leave and Maternity / Paternity leave
- Global Recognition and Rewards Programs
- Group Life Policy and Group Medical Policy
- Referral Program
- Employee Assistance Programs
- Employee Wellness
- Public holidays
Other Details
As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to [email protected].
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
01-27-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Skills Required
- 0-2 years of customer service experience
- Minimum Qualification - SPM
- Experience in cash management
- Fluency in English
- Basic work experience with MS Office tools
- Experience in currency exchange is a plus
Western Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Western Union and has not been reviewed or approved by Western Union.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Job postings list Flexible Time Off for many U.S. roles and include at least one paid volunteer day. Global benefits materials outline paid time off categories across locations.
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Retirement Support — Retirement Support: U.S. roles commonly advertise a company 401(k) contribution. This feature is presented as a core element of the package for eligible employees.
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Parental & Family Support — Parental & Family Support: Company materials emphasize parental leave and adoption assistance. Education-oriented support such as scholarships and tuition assistance further extends family benefits.
Western Union Insights
What We Do
Western Union is here for what's next. Each day, our diverse global teams invent and build new ways to send, save, and spend money. Wherever our customers are in the world, whatever currency they prefer, we're evolving to meet the demands of tomorrow. When we help make financial services more accessible to people everywhere, we transform lives and communities, positioning us to become the world's most accessible financial services company. That's our vision, and we need talented, forward-thinkers like you to help make it a reality. Our global workforce tackles complex issues every day, making them the backbone of our innovative spirit since 1851. If you're ready to be part of our evolution, apply now.
Why Work With Us
Diversity is a core strength at Western Union, providing the foundation for our corporate values – purpose-driven, globally-minded, and trustworthy and respectful. With a presence in 200+ countries, we are committed to providing a rich and inclusive work environment that reflects each employee’s unique culture, background, and perspectives.
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