The Role
Provides professional front-of-house and reception services in a managed office building. Responsibilities include welcoming visitors, answering calls, supporting tenants, conducting property and safety inspections, recording deliveries and contractors, controlling access, responding to emergencies, testing fire alarms, maintaining incident logs, supporting events, and reporting security or maintenance issues. The role requires strong customer service, communication, organisation, IT skills, and awareness of health, safety, and security procedures.
Summary Generated by Built In
Key details:
- On-site - Geneva House - Birmingham
- Monday - Wednesday 8am-5pm (cover for key tenant)
- Pro-rata salary circa 28-32K DOE
Front of House Host
To act proactively, ensuring all public and back-of-house areas are safe, secure and well presented, while protecting the property, visitors, tenants and colleagues. The role supports a high-quality front-of-house experience by responding appropriately to incidents and maintaining health, safety and security standards at all times.
To carry out front desk duties, including answering telephone calls, taking messages and responding to queries. The role also supports the day-to-day supervision of operations while delivering excellent customer service to visitors, tenants and colleagues.
Core responsibilities:
- Deliver a professional, welcoming front-of-house service, ensuring reception is always clean, organised and presentable.
- Answer all calls and welcome visitors to reception in a professional, friendly and efficient manner.
- Provide prompt, helpful and proactive support to visitors, tenants, contractors and colleagues, ensuring every interaction reflects company standards.
- Liaise with management to ensure the smooth and efficient running of the building.
- Arrange and carry out daily checks in conjunction with management.
- Carry out daily inspections of internal and external entrances and car parks.
- Support cleaning standards to ensure a clean and safe environment for all visitors and tenants, reporting any issues to management immediately.
- Ensure landscaped areas are well maintained and report any issues to management immediately.
- Ensure all health and safety checks are carried out as requested by management.
- Ensure deliveries and contractors are properly recorded on site and effective access and egress control is maintained.
- Prevent, detect and investigate offences on site, signs of intrusion and security concerns.
- Ensure doors and gates are secure and unauthorised personnel do not enter restricted areas.
- Respond to emergency situations as they arise, liaising with the emergency services where required.
- Test fire alarm systems, including setting and disengaging the alarm panel, activating call points and responding promptly to alarm activations.
- Accurately report incidents and record daily activities and irregularities, including property damage, unauthorised persons, requests for assistance or unusual occurrences.
- Log and store lost property in line with procedures.
- Maintain strict confidentiality in respect of tenants and others.
- Maintain positive working relationships with all tenants.
- Deliver newsletters and communications to tenants.
- Update and change poster sites as required.
- Ensure tenants and visitors park in their assigned spaces.
- Support management with viewing requests from agents.
- Support events and hospitality operations, ensuring smooth delivery from setup through to completion.
- Undertake other miscellaneous duties relating to general service as requested by management.
- Confident using IT systems, reception tools and basic office technology.
- Previous experience working with business space tenants within an office or corporate workspace environment is essential.
- Clear, professional and confident communicator.
- Strong customer service skills, with a proactive, helpful and solutions-focused approach.
- Strong attention to detail.
- Good awareness of health, safety and security responsibilities within a managed building environment.
- Able to remain calm, professional and responsive.
- Fire Marshal training.
- First aid training.
- Professional, well presented and takes pride in delivering a high-quality front-of-house service.
- Warm, approachable and confident, with the ability to create a positive first impression.
- Proactive and practical, with the confidence to use initiative and resolve issues where appropriate.
- Organised and reliable, with the ability to manage time effectively and prioritise daily tasks.
- Team-focused, supportive and able to build positive working relationships with colleagues, tenants and visitors.
Benefits:
- £28,000–£32,000 FTE DOE, pro-rated for the three-day working week
- 25 days' holiday per year plus bank holidays, pro-rated
- Private Medical Insurance (medical history disregarded)
- Annual Dental benefit inclusive of two appointments per year
- Healthcare Cash Plan
- 5% Company pension contribution
- 3x Life Assurance
- Cycle to work scheme
- Employee Assistance Programme
- Group income protection scheme
Values
- Professionalism | We consistently seek to exceed expectations. Our people can express themselves fully while upholding the highest standards of conduct, competence, and integrity.
Ownership | Every asset, challenge, and opportunity is treated as our own. We deliver all real estate services in-house — never outsourcing responsibility, accountability, or blame.
Entrepreneurialism | We challenge convention and champion imaginative solutions. Rigorous debate is encouraged, and everyone is empowered to make decisions that elevate performance.
Meritocracy | Results, hard work, and strong ideas matter more than age, tenure, or titles. We are a diverse team that collaborates openly so each person can reach their full potential.
Action This Day | We do not defer or delay. Anything that can be done today, is done today.
About
Praxis is a well-established privately owned investor and manager of UK real estate with a track record of exceptional investment performance rooted in astute market timing and best-in-class management. The business was established in 2009 but traces its origins back over three decades and multiple economic cycles. Praxis works with a range of private equity, local authority, institutional and high net worth partners utilising its unique integrated platform and team of over 400 employees to manage and optimise all aspects of the real estate value chain. Praxis operates from offices in London, Manchester, and Birmingham.
Skills Required
- Previous experience working with business space tenants within an office or corporate workspace environment
- Confident use of IT systems, reception tools, and basic office technology
- Clear, professional, and confident communication skills
- Strong customer service skills and a proactive, solutions-focused approach
- Strong attention to detail
- Awareness of health, safety, and security responsibilities in a managed building environment
- Ability to remain calm, professional, and responsive
- Fire Marshal training
- First aid training
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The Company
What We Do
Praxis is an independent, leading provider of bespoke private wealth, corporate and fund administration, pensions and employer solutions, and yacht services to individuals, families, and corporate and institutional clients across the world. Established in 1972, the group operates globally with a focus on delivering excellence in client service through a culture of collaboration and long-term relationship building, providing international and cross-jurisdictional solutions to meet the financial aspirations of their clients.
