Job Summary
We are seeking a professional and friendly Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service while managing a variety of administrative tasks. This role requires strong organisational skills, attention to detail, and the ability to multitask effectively in a busy working environment.
Salary: £13 per hour plus commission on sales plus bonuses
Schedule: 40 hours per week, this will include a Saturday.
Duties
- Ensure all clients receive a warm, authentic TONI&GUY welcome.
- Maintain an organised Front of House environment.
- Ensure salon stock levels are not running low – ordering when necessary.
- Taking clients bills and rebooking clients’ appointments.
- Replying to and composing emails.
- Cash handling - Petty cash and banking.
- Opening and closing .
- Complete Return To Work Meetings along with over looking Fire Safety and Health and Safety
- Be an integral part of the team, available to assist salon staff as needed.
- Working alongside a team in a fast paste environment.
- Support our stylists and technicians in building and maintaining a loyal clientele.
- Deliver hospitality levels of service to all clients.
- Ensure unattended clients are taken care of and offer refreshments if requested.
- Ensure every client receives an authentic, relaxing, and top-tier hairdressing experience.
- Recommend products to clients to suit their hair needs.
- Always maintain the impeccable presentation of the salon.
At TONI&GUY, we believe that skills, potential, and passion for hairdressing come in various forms. We celebrate individuality and encourage candidates to apply, regardless of whether they meet every criterion on the list.
Click apply now to start this new journey, we look forward to speaking to you soon.
Skills Required
- Professional and friendly front desk demeanor
- Strong organisational skills
- Attention to detail
- Ability to multitask in a busy environment
- Deliver exceptional customer service and hospitality-level service
- Manage salon stock levels and place orders when necessary
- Take client payments, handle petty cash, and perform banking
- Rebook clients' appointments and manage bookings
- Reply to and compose emails
- Open and close the salon
- Complete Return To Work meetings and oversee Fire Safety and Health and Safety
- Support stylists and technicians and assist team as needed
- Recommend products to clients
- Maintain impeccable salon presentation
- Work 40 hours per week, including Saturdays
What We Do
TONI&GUY is a British international chain of hairdressing salons and academies founded in 1963. Renowned as an iconic superbrand, it provides professional hair services and world-class education globally. The brand integrates hair, fashion, and lifestyle through its 'Total Fashion' philosophy, aiming to upgrade the industry one hairdresser at a time through a commitment to innovation, creativity, and professional growth.
