Job Title: Front of House Supervisor
Entity: Rocker B Ranch
Reports to: Director of Business Operations
Pay Rate: $22/hr
Location: Graford, TX
Shift Leadership & Floor Management
- Lead and direct FOH operations during assigned shifts
- Act as the primary floor leader during service
- Ensure smooth guest flow and table turns
- Monitor pacing of service between FOH and BOH
- Assist with maintaining service standards throughout the shift
- Make real-time operational decisions during busy periods
- Serve as the escalation point for servers and hosts
Guest Experience
- Greet and interact with guests as needed
- Resolve guest complaints or service issues promptly
- Handle guest recovery situations professionally
- Monitor dining room atmosphere and hospitality standards
- Assist with VIPs, large parties, and special requests
- Ensure cleanliness and presentation standards are maintained in guest-facing areas
Staffing & Team Direction
- Conduct or assist with pre-shift meetings
- Assign server sections, side work, and support duties
- Direct hosts on seating strategy and reservation flow
- Monitor staff performance during shifts
- Coach employees in real time on service standards
- Assist with training and onboarding of new FOH staff
- Reinforce company policies and procedures
- Help maintain morale and professionalism during service
Reservations & Seating Management
- Oversee reservation pacing and waitlists
- Coordinate table assignments and large party accommodations
- Balance server sections and rotation fairness
- Monitor turn times and seating efficiency
- Adjust floor plans based on operational needs
Opening & Closing Duties
- Ensure proper opening procedures are completed
- Verify dining room/bar readiness before service
- Oversee accurate completion of closing side work
- Confirm end-of-night reports are completed properly
- Secure restaurant/bar areas as assigned
Beverage & Bar Oversight
- Monitor bar service speed and presentation
- Ensure alcohol service compliance
- Help monitor inventory levels for:
- CO2
- syrups
- garnishes
- beer/wine/liquor
- glassware
- Communicate low inventory or operational issues to management
Operational Support
- Jump into service roles as needed during volume periods:
- running food
- bussing tables
- seating guests
- expo support
- assisting bartenders
- Communicate operational issues to managers
- Help maintain cleanliness and safety standards
- Assist with incident documentation if needed
Administrative Responsibilities
- Review time punches for shift accuracy
- Approve breaks
- Document attendance/tardiness issues
- Assist with shift notes or manager logs
- Participate in inventory counts
- Help track labor during shifts
#RockerB #US #twparttime
Skills Required
- Lead and direct FOH operations during assigned shifts
- Act as primary floor leader and make real-time operational decisions
- Resolve guest complaints and handle guest recovery professionally
- Monitor service pacing between FOH and BOH and manage seating/reservations
- Coach, train, and onboard new FOH staff; conduct pre-shift meetings
- Ensure alcohol service compliance and monitor bar service presentation
- Participate in inventory counts and monitor beverage/bar inventory levels
- Review time punches, approve breaks, and document attendance issues
What We Do
Unrivaled Sports is a U.S.-based youth sports platform company that develops and manages a portfolio of premier sports venues and programming. Dedicated to transforming the youth sports experience, the company focuses on delivering inclusive, competitive, and developmental environments across disciplines like baseball, softball, and flag football to inspire young athletes and create memorable experiences for families.
